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Skills

  • Budgets
  • Team building
  • Process improvement
  • Team management
  • MS Office
  • Project deadline management
  • Collaborative curriculum updates
  • Relationship development
  • Performance Metrics Tracking
  • Employee knowledge gap analysis

Work Experiences

  • Actively supervised multiple course revisions to accommodate compliance changes, maintaining a flawless audit result for 2022.
  • Obtained grants and other funding sources for educational programs and projects, as well as drafted proposals and agreements to ensure proper allocation.
  • Attended by over 4 employees.
  • Automated communication processes.
  • Had an excellent attendance record and was always on time for work.
  • Transported SAP to one year customer locations.
  • Collaborated with senior management on budget forecasting and allocation for course offerings, delivering programs on time while staying within budget 2017.
  • Achieved a 82% reduction in drop-offs.
  • Collaborated with instructors on curriculum updates.
  • Planned and implemented staff development and in-service training programs to improve knowledge and skills.

Summaries

  • Budgets for education programs are successfully managed, growth areas are identified, and events are coordinated to promote category services.
  • Achieved 18% reduction in project delays.
  • Consistently delivered training programs ahead of schedule.
  • Achieved a 81% boost in course completion.
  • Within Miscellaneous, senior Senior Course Administrator and outstanding performer in vendor management and workflow optimization.
  • Senior Course Administrator implements and maintains educational programs and services, as well as acting as a trusted resource for patrons, school personnel, and the executive board.
  • Achieved a 24% reduction in new hire onboarding time.
  • Maintains sufficient staffing and resources to meet the past year program objectives while staying within budget.
  • Collaborated with senior leadership on budget planning.
  • Experience organizing departmental initiatives and collaborating with educational leaders to make data-driven decisions is required.

Accomplishments

  • Delivered presentations on course performance metrics to leadership, helping stakeholders make data-informed decisions related to educational strategy improvements.
  • Led 10 instructors in quality assurance reviews of course content, ensuring all content remained current with industry trends and technologies.
  • Revised outdated courseware to meet modern education standards, improving learning outcomes by 26% and reducing learner support requests by 9.
  • Documented and resolved method which led to system.
  • Facilitated onboarding workshops that decreased average onboarding time from the past year to 18 months, ensuring quicker productivity for new employees.
  • Contributed to the design of a new data-driven learning strategy that improved learner retention rates by 31% and maximized ROI on education investments.
  • Collaborated with team of 15 in the development of program.
  • Developed a comprehensive course tracking system, improving the accuracy of learning assessments and yielding a 41% increase in learner satisfaction ratings.
  • Worked closely with content creators and subject matter experts to align 14 course objectives with organizational goals, creating an impact on overall team performance.
  • Worked with external vendors and stakeholders to deliver Adobe Creative Suite-enhanced learning systems, improving content delivery and reducing technical issues by 69%.

Affiliations

  • Member of the Learning and Development Leadership Council – Regional Chapter
  • Lions Club
  • Association of American Educators (AAE) – Program Coordination Group
  • Association for Talent Development (ATD) - Senior Leadership Affiliate
  • Association for Supply Chain Management (APICS)
  • Collaborative Learning and Institutional Planning Group, Global Association of Distance Education (GADE)
  • International Association of Continuing Education and Training (IACET) Member
  • Member of the Educational Leaders Caucus (ELC) for Strategy Innovation
  • Freemason
  • International Association of Administrative Professionals

Certifications

  • Certificate in Virtual Training Excellence by Brightline
  • Certified Public Accountant
  • Competency-Based Learning (CBL) Certification
  • Learning and Performance Certificate (LPC)
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Administrator of Learning Management Systems (C-ALMS)
  • Certified Learning and Development Manager by Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Certified Technical Trainer (CTT+)

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