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Skills

  • Equipment maintenance
  • Customer service excellence
  • Experience with team-building activities
  • Supervision
  • Regulatory compliance
  • Category equipment
  • Conflict resolution and problem-solving
  • High-volume dining
  • Kitchen staff coordination
  • Kitchen equipment operation and maintenance

Work Experiences

  • Collaborated with local suppliers to introduce seasonal and specialty products, diversifying the store's menu and increasing average revenue by $4 per month.
  • Achieved 65% improvement in speed of service.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Collaborated with vendors to negotiate contracts.
  • Achieved 35% above quarterly sales targets.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Coordinated daily cash deposits and accounting tasks, reducing discrepancies in cash handling by an average of 13% per quarter.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Boosted sales during high-traffic periods by $16.
  • Coordinated daily cash deposits.

Summaries

  • Talented chef with 14 years of experience preparing and serving a wide range of foods.
  • Barista Shift Manager has been certified.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Achieved 66% on consecutive health inspections.
  • Barista Shift Manager with 10 years of experience optimizing team schedules and streamlining in-store operations. Skilled in vendor negotiations, reducing costs by 54% without compromising quality.
  • Barista Shift Manager is a multi-talented Barista Shift Manager who is consistently rewarded for planning and operational improvements.
  • With Tableau training, I am knowledgeable about initiative management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 23% reduction in shift-coverage gaps.

Accomplishments

  • Monitored overall store hygiene standards, achieving an program score in quarterly health and safety inspections.
  • Consistently monitored and ensured POS system (procedure) accuracy at all transaction points, reducing transaction errors by 41%.
  • Successfully reduced customer wait times by implementing a pre-ordering system, cutting average wait times by 34% during peak hours.
  • Developed a barista mentorship program that improved beverage quality consistency and reduced customer complaints by 25% over the first 2022.
  • Developed customer loyalty program strategies, improving customer return rates by 55% and increasing average purchase size by $2.
  • Documented and resolved process which led to framework.
  • Collaborated with management to introduce method, contributing to a 54% increase in quarterly drink sales.
  • Introduced cross-training initiatives among baristas, resulting in a more versatile workforce and a 33% increase in shift flexibility.
  • Managed shift schedules for a team of 2 across Chicago, ensuring optimal coverage and reducing overtime hours by 24%.
  • Achieved certification in procedure, which enhanced team expertise and led to higher-quality espresso-based beverages.

Affiliations

  • American Society of Safety Professionals
  • Society of Women Engineers
  • Jaycees
  • National Association of Social Workers
  • University of Gastronomic Sciences Alumni Network
  • Foodservice Consultants Society International (FCSI)
  • Local Atlanta Small Business Association
  • Society of Human Resource Management
  • Local Chamber of Commerce Raleigh
  • Lions Club

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Customer Service and Sales Certified by the National Retail Federation (NRF)
  • Certified Public Accountant (CPA)
  • Certified Hospitality Supervisor (American Hotel & Lodging Educational Institute)
  • OSHA 10-Hour General Industry Certification
  • First Aid, CPR, AED Certification – American Red Cross
  • ServSafe Food Protection Manager Certification
  • Certified Starbucks Coffee Master
  • SHRM Senior Certified Professional (SHRM-SCP)

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