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Skills

  • Relationship development
  • Promotions & campaigns coordination
  • Regulatory compliance
  • Problem resolution
  • Communications
  • Deal closing techniques
  • Customer satisfaction improvement
  • Price negotiation
  • Objection handling
  • Revenue growth strategies

Work Experiences

  • Investigated and conducted research in vendor management, risk assessment, and stakeholder engagement.
  • Achieved monthly sales targets.
  • Looked at a variety of organizational systems to see if there were any issues with workflow, communication, or resource utilization.
  • Actively participated in manufacturer training programs, obtaining ITIL, which improved engagement on HubSpot inquiries by 32%.
  • Achieved a 73% conversion rate on high-ticket items.
  • Applied fuel efficiency data to customer presentations.
  • Boosted accessories revenue by 42%.
  • Achieved Outstanding Service Award in 2021.
  • Created detailed and pertinent reports to aid in business decision-making.
  • Boosted overall customer satisfaction by 18%.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Automotive consultant skilled at maintaining client relationships and delivering excellent customer service. Increased repeat business by 68% through comprehensive post-sale follow-ups and proactive issue resolution.
  • Boosted dealership traffic by 17%.
  • Clear understanding of workflow optimization and stakeholder engagement as well as workflow optimization training.
  • Boosted dealership sales by 22%.
  • Adept at upselling and cross-selling automotive products.
  • Accomplished at collaborating with finance partners to streamline the loan processing workflow, reducing approval time by 13 days while improving the customer experience. Dedicated to service excellence.
  • Achieved a 54% conversion on financing high-value transactions.
  • With an adaptable approach, he takes steps into new areas.
  • Award-winning Car Consultant recognized for surpassing annual targets by 46%. Exceptional at delivering client-specific solutions, resulting in increased customer satisfaction and loyalty.

Accomplishments

  • Boosted dealership online presence by incorporating video walkthroughs for inventory listings, resulting in a 38% increase in website traffic and conversions.
  • Contributed to developing content for the dealership's website, resulting in a 67% increase in engagement with online vehicle listings.
  • Strengthened vendor relationships with Columbus suppliers, reducing procurement costs by 35% and improving inventory turnover rate.
  • Led pilot initiatives for integrating virtual sales consultations, driving a 79% increase in online inquiries during the first three months.
  • Organized successful test drive events that led to a 70% increase in vehicle sales, enhancing dealership visibility in Portland.
  • Assisted in the development and deployment of a new customer management system, cutting response time for online inquiries by 53%, boosting conversion rates.
  • Collaborated with finance managers to streamline financing negotiations, reducing approval times by 37% and improving customer acquisition rates.
  • Negotiated trade-in deals that increased pre-owned vehicle profitability by 60%, contributing directly to overall dealership revenue.
  • Introduced advanced CRM tools to track and follow up with leads more effectively, enabling the dealership to boost web-generated sales by 70%.
  • Organized quarterly customer satisfaction surveys, using feedback to adjust sales strategies, resulting in improved customer retention by 55%.

Affiliations

  • Toastmasters
  • Auto Care Association (ACA)
  • American Marketing Association
  • International Council of Nurses
  • Automotive Finance Professional Association
  • Association for Supply Chain Management (APICS)
  • Automotive Fleet & Leasing Association (AFLA)
  • Association of Information Technology Professionals
  • Project Management Institute
  • Electric Vehicle Sales Forum (EVSF)

Certifications

  • General Motors Certified Sales Professional
  • Automotive Cybersecurity Certification by Harbor & Co.
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • National Institute for Automotive Service Excellence (ASE) Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Automotive Salesmanship Certificate from National Independent Automobile Dealers Association (NIADA)
  • CompTIA Network+
  • Automotive Sales Management Certified from Vantage
  • Apple Certified Associate (ACA)

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