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Skills

  • Resource Allocation Optimization
  • Identifying cost-saving opportunities
  • Time management
  • Operational improvement
  • Problem resolution
  • Team building
  • Treatment planning
  • Inventory restocking and control
  • Project organization
  • Customer service

Work Experiences

  • Achieved a total cost reduction of $7.
  • Collaborated with cross-functional teams.
  • Updated patient charts with data such as medications using Adobe Creative Suite in order to keep records current and support accurate treatments.
  • Contributed to a 35% increase in client retention.
  • Became an outspoken supporter of quality assurance reform.
  • Contributed to an internal audit project.
  • Assisted in delivering training materials.
  • Achieved results within the first 9 months.
  • Collaborated with people from various disciplines to provide patients with coordinated care.
  • Assisted in the reorganization of records.

Summaries

  • Assisted leadership with financial reporting and analysis.
  • Case Manager with experience working in initiative environments.
  • Talented Case Manager who can manage large caseloads without sacrificing care quality.
  • Case Manager who is well-versed in coordinating care for system people.
  • Accelerated role readiness.
  • Accomplished Junior Staff Member who contributed to an internal audit project to ensure full regulatory compliance, identifying 12 key areas for significant process improvements.
  • Hardworking and committed to achieving the best possible results.
  • Clear understanding of project management and client relations as well as project management training.
  • Accomplished Junior Staff Member.
  • Strengths in vendor management and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Conducted in-depth market analysis for ServiceNow, leading to actionable insights that drove a 60% sales increase.
  • Reduced response time for internal help requests by 31% by optimizing internal tracking systems and introducing a new ticketing process.
  • Collaborated with human resources to redesign workflows, reducing redundant tasks and improving department productivity by 47%.
  • Worked closely with marketing to integrate new project management tools, resulting in improved task tracking and cut project delays by 56%.
  • Contributed to inventory restocking process, reducing instances of out-of-stock inventory by 15% on a monthly basis.
  • Helped draft client proposals and contracts, contributing to 11 successful partner engagements resulting in an additional $14 revenue.
  • Maintained data integrity across multiple platforms, reducing data inconsistencies and errors by 53% with new validation procedures.
  • Collaborated with team of 8 in the development of initiative.
  • Documented and resolved procedure which led to process.
  • Assisted in preparing compliance documentation to track project progress and ensure adherence to regulatory standards.

Affiliations

  • Student Associate Member, Association of Certified Fraud Examiners (ACFE), 2021 – Present
  • Alumni of the category's Leadership Development Program, recognized for achievements in team collaboration
  • Member, National Society of Leadership and Success (NSLS), 2021 – Current
  • American Medical Informatics Association
  • Member of Atlanta Business Council Young Professionals Division, 2016-Present
  • Graduate of Business Communication & Networking Program by Brightline, 2023
  • Affinity Group Member for Emerging Leaders, Women’s Business Network of Denver, 2015
  • Student Member of the Institute of Internal Auditors (IIA), actively participating in financial audit-focused workshops
  • Member of method Technology and Innovation Club, focusing on software implementation benefits
  • Active participant in Toastmasters International, focused on improving leadership and communication skills

Certifications

  • Salesforce Certified Administrator - 2019
  • Apple Certified Associate (ACA)
  • Google Analytics Certification - 2021
  • Professional Certificate in Team Leadership - 2017
  • Advanced Microsoft Power BI Certification - 2021
  • MIT Sloan School of Management Strategic Sales Management Certificate - 2021
  • Google Workspace (G Suite) Administrator - 2024
  • Salesforce
  • PMP Certification (In Progress) - 2017
  • Negotiation and Influence Professional Certification - 2021

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