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Skills

  • Cross-functional team collaboration
  • Cost-benefit analysis
  • OSHA Safety Standards Expertise
  • Customer feedback systems
  • Key client relationship development
  • Net Promoter Score (NPS) Improvement
  • Employee Development and Mentorship
  • Digital Service Log Implementation
  • Team leadership and management
  • Supplier contract negotiation

Work Experiences

  • Achieved an accuracy rate of 66% on first-time diagnoses.
  • Collaborated with vendors and suppliers to provide cost-effective solutions, decreasing operational costs by $8 annually.
  • Contributed to overall profitability of garage accounts.
  • Achieved 27% growth in commercial business.
  • Achieved 36% higher service retention among large corporate clients.
  • Created specialized service programs for unique Jira vehicles.
  • Developed a first-of-its-kind fleet management customer portal, resulting in 78% higher service retention among large corporate clients.
  • Created and implemented a successful parts inventory management system, reducing backlogs and increasing efficiency by 19%.
  • Directed and supervised a team of 17 garage technicians to increase customer satisfaction by 46% through maintaining timely repairs and high-quality service.
  • Contributed to year-over-year growth.

Summaries

  • Adept in driving team performance.
  • Driven garage profitability through supplier negotiations.
  • Achieved significant improvements in repair turnaround time by 54%.
  • Demonstrated strong leadership.
  • Accomplished Garage Service Manager who led a team of 13 technicians to achieve service quality awards, improved Net Promoter Score by 42%, and reduced repair turnaround by 66% through innovative service workflow optimization.
  • Driven profitability gains.
  • Consistently exceeded company revenue goals by 19%.
  • Cut repair errors by 25%.
  • Developed preventative maintenance plans.
  • Adept at leading garages servicing over 8 vehicles weekly.

Accomplishments

  • Coordinated large-scale facility upgrades, completing all renovations 11 weeks ahead of schedule and under budget by $17.
  • Developed a mentorship program for junior technicians, fast-tracking skill development and achieving certification rates of 25%.
  • Revamped inventory management procedures, cutting excess stock by 24% and lowering overall parts costs by $7 annually.
  • Developed a tracking system for maintenance parts and labor, increasing billing accuracy by 67% and improving profit margins.
  • Collaborated with software developers to integrate fleet tracking technology, improving vehicle downtime metrics by 53%.
  • Facilitated successful conflict resolution between technicians and customers, improving overall satisfaction and minimizing negative reviews by 55%.
  • Worked closely with corporate clients to build tailored fleet maintenance programs, resulting in a 67% increase in high-value contract renewals.
  • Managed 13-member team in a high-volume service center, achieving record-performance months with a 33% increase in throughput.
  • Reduced warranty claims by 32% through improved quality control across all vehicle servicing practices.
  • Achieved a 32% reduction in overall operating costs by implementing energy-saving measures and eco-friendly equipment upgrades.

Affiliations

  • Certified Compression Ignition Systems Specialist, Diesel Garage Professional Group – Dedicated to upskilling in heavy vehicle diagnostic repairs.
  • Member, Automotive Lift Institute – Improved industry knowledge regarding equipment utilization, safety standards, and certification updates.
  • Sustaining Member, Commercial Vehicle Training Association (CVTA) – Maintained involvement in professional fleets through team member skill development programs.
  • Certifications, Institute of Automotive Business Management (IABM) – Focused on enhancing operational efficiency and managerial performance.
  • Certified Instructor, Automotive Training Institute – Trained incoming technicians on industry best practices for vehicle diagnostics.
  • Member, International Automotive Remarketing Alliance (IARA) – Focused on optimizing back-end workflows for faster service delivery and inventory recovery.
  • Member, National Independent Automotive Dealers Association (NIADA) – Built an understanding of dealership service center management best practices.
  • Member, International Automotive Technicians Network (iATN) – Collaborates with global technicians on complex diagnostic and problem-solving strategies.
  • Member, Equipment and Tool Institute (ETI) – Regularly attends events to stay updated on the latest tools and technology trends in automotive repairs.
  • Speaker, National Conference on Fleet Services and Maintenance 2024 – Shared experience in utilizing data-driven approaches for diagnostics and customer retention.

Certifications

  • Certified Diagnostic Specialist – Advanced Automotive Troubleshooting
  • Dealer Management Systems Mastery – SAP Certification
  • Automatic Transmission/Transaxle (A2) Certification
  • Collision and Refinish Technician Master Certification (B5)
  • Brake and Lamp Adjuster License – Oregon
  • Certified Service Advisor (CSA) – Meridian
  • OSHA 30-Hour General Industry Certification – Safety Management
  • Advanced Driver Assistance Systems (ADAS) Certification
  • Automobile Engine Machinist Certification (AERA)
  • Advanced Level Specialist (L1) – Engine Performance Certification

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