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Skills

  • Community outreach strategy development
  • Community advocacy
  • Strategic planning and execution
  • Team management
  • Change Management
  • Insurance billing
  • Customer service
  • CRM tools (e.g., Salesforce, process)
  • Effective customer communication
  • Corporate Sponsorship Acquisition

Work Experiences

  • Created and implemented community-based programs to meet a variety of needs, and I tracked the effectiveness of each program.
  • Collaborated with local artists and businesses to launch process, revitalizing underused public spaces across Denver.
  • Collaborated with local artists and businesses.
  • Collected actionable insights.
  • Achieved 42% waste reduction.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Assisted in the creation of system procedures.
  • Collaborated with like-minded organizations to meet greater needs, avoiding duplication and maximizing resource allocation.
  • Assisted in community-wide flooding response in Seattle.
  • Achieved a 54% reduction in service delays.

Summaries

  • Employee with experience managing budgets and overseeing programs.
  • Flexible professional with knowledge of welfare and crisis intervention laws.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Dedicated Social Services Director with 15 years of experience hiring, mentoring, and training talented employees.
  • Community Projects Coordinator is a hardworking and dependable Community Projects Coordinator who excels at team leadership and budget management.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Strategic thinker with expertise in strategic planning.
  • Successful coordination of community service resources to meet the needs and expectations of vulnerable populations in the community.
  • Professional with experience writing grant proposals and conducting extensive research.
  • Motivating leader who has built and managed program teams in the past.

Accomplishments

  • Developed and presented proposals to city officials that led to the approval of 15 new community development initiatives, impacting Chicago in 2024.
  • Developed a volunteer recognition program that increased volunteer engagement and retention by 45% over 6 years.
  • Leveraged Tableau to implement a data-driven approach that improved volunteer tracking accuracy by 18% and reduced reporting time by 9 hours weekly.
  • Collaborated with customer success to introduce a mentorship program with 10 community volunteers, reducing recidivism rates in the target demographic by 77%.
  • Developed a partnership with Beacon Labs to coordinate 17 community events, resulting in a 66% increase in stakeholder engagement.
  • Contributed to the design and implementation of a new CRM system that improved donor tracking, increasing repeat donations by 60% year-over-year.
  • Created and delivered quarterly reports on program outcomes to stakeholders, leading to a 71% increase in program funding for the following fiscal year.
  • Organized and led a fundraising campaign that raised $15 for metric, exceeding the original target by 56%, benefiting over 6 community members.
  • Streamlined the event registration process using Tableau, increasing event participation by 23% while reducing manual registration errors by 37%.
  • Coordinated 6 educational workshops for underrepresented community members, increasing participation by 73% through targeted outreach.

Affiliations

  • Participant in Local Food Network's Sustainability Projects Taskforce (2015)
  • Member of the Seattle Chapter of Environmental Education Awareness (EEA)
  • Member of the National Association of Community Leadership Boards since 2024
  • Active participant in the Community Impact Online Forum (2019-Present)
  • Participant in procedure Conflict Mediation Training and Certification Program (2015)
  • Member of the National Network of Community Volunteers (2020-Present)
  • Volunteer Coordinator for process during annual community event since 2022
  • Member of the Association for Community Mediation
  • Regional Coordinator for the Workday, part of a national community-building initiative
  • Alumni of framework Nonprofit Leadership Program (2015 cohort)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Fundamentals of Digital Marketing Certification - HubSpot 2023
  • Certified Nonprofit Professional (CNP) - The Nonprofit Leadership Alliance
  • American Academy of Financial Management (AAFM)
  • Diversity, Equity & Inclusion (DEI) Certification - Harbor & Co. 2018
  • Certified Social Impact Strategist (CSIS) - Northwind 2016
  • Apple Certified Associate (ACA)
  • Google Ads Search Certification – metric
  • Association for Project Management (APM)
  • Microsoft Certified Systems Engineer (MCSE)

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