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Skills

  • Data-driven decision making
  • Communications
  • Problem resolution
  • Stakeholder collaboration
  • Team building
  • Course content refinement
  • Category equipment
  • Executive-level course creation
  • Client onboarding support
  • Course assessment creation

Work Experiences

  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • I'm collaborating with others to learn a variety of new soft skills.
  • Boosted customer retention by 77%.
  • Entice potential customers by responding to product and service inquiries.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 49% rise in enrollments.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Learned about the needs of the students who attended the workshop.
  • Had an excellent attendance record and was always on time for work.
  • Worked with vendors to negotiate contracts and delivery schedules.

Summaries

  • Collaborative and client-focused, delivering customized learning solutions that have led to 6 critical certifications for major clients and increased industry credibility.
  • Capable of delivering targeted solutions through cross-team collaboration, reducing learning platform implementation times by 26% and improving efficiency.
  • Consultative approach to upskilling for corporate clients.
  • Course Consultant with 16 years of successful performance reporting and workflow optimization experience.
  • Adept at using market analysis data.
  • Adjusted curriculum design accordingly.
  • Capable leader managing a team of 6 consultants.
  • Curriculum Coordinator with extensive experience in developing course plans, selecting curriculum, and overseeing program implementation.
  • Contributed to a 52% rise in program enrollments.
  • Adept in researching innovative teaching techniques.

Accomplishments

  • Collaborated with subject matter experts to produce bespoke courses, raising client satisfaction scores by 83% for corporate training programs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully reduced support ticket resolution time by 7% by implementing a knowledge-sharing platform for course participants.
  • Developed a blended learning approach that combined online and in-person training, increasing accessibility and raising course completion rates by 40%.
  • Led client consultations to assess training needs and proposed personalized learning plans, resulting in a 12% increase in client referrals.
  • Improved learner retention by 70% through the introduction of personalized learning dashboards and self-assessment tools.
  • Facilitated strategic partnerships with industry leaders, securing 15 sponsorships for a new course initiative.
  • Successfully launched a series of courses in strategic planning, which saw a 46% increase in enrollments within the past year.
  • Collaborated with cross-functional team members resulting in a 20% increase in program enrollment across the Southeast.
  • Trained a team of 17 support staff to handle learner inquiries, improving response rates by 62%.

Affiliations

  • National Education Association (NEA)
  • Project Management Institute Educational Network (PMI-EdNet)
  • National Association of Workforce Development Professionals (NAWDP)
  • Lions Club
  • European Distance and E-Learning Network (EDEN)
  • International Association for Online Learning (IAOL)
  • Society for Human Resource Management (SHRM)
  • World Academy of Science, Engineering, and Technology (WASET) - Education Division
  • Rotary International
  • Association for Talent Development (ATD)

Certifications

  • Certified Remote Instruction Specialist (CRIS) by standard
  • Certified eLearning Specialist by method - Phoenix
  • ServSafe
  • Certified Course Consultant (CCC) by system 2019
  • Certified Blended Learning Practitioner (CBLP) - metric
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP) by PMI 2016
  • Foundations in Digital Learning Design by category - 2023
  • Cisco Certified Internetwork Expert (CCIE)
  • Certification in Learning and Performance (CLP) by ATD 2019

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