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Skills

  • Customer satisfaction improvement
  • Team leadership and supervision
  • Loan Modification Processing
  • Financial Hardship Analysis
  • Problem resolution
  • First Aid/CPR
  • Document verification
  • MS Office
  • Project organization
  • Feedback integration

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Had an excellent attendance record and was always on time for work.
  • Achieved faster resolution of issues.
  • Was in charge of keeping the teller window areas clean, organized, and stocked.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of category project by metric team, which resulted in procedure.
  • Assessed eligibility for loan modifications.
  • Collaborated with underwriters, attorneys, and clients to meet strict modification deadlines, maintaining a 38% on-time completion rate.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results over a span of 2 months.

Summaries

  • Boosted approval outcomes by 50%.
  • Boosted approval decision timeframes by 73%.
  • Collaborative Loan Modification Processor.
  • Adhered to federal, state, and investor-specific guidelines.
  • Collaborative and reliable Loan Modification Processor, specializing in compliance, workflow optimization, and client satisfaction, consistently achieving 81% success in resolving complex cases.
  • Accomplished professional in loan modification with proven success in leading teams of 2 processors, reducing paperwork errors and improving efficiency across the board.
  • Achieved minimal errors.
  • Loan Modification Processor is a multi-talented Loan Modification Processor who is consistently rewarded for planning and operational improvements.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Achieved a 38% reduction in processing time.

Accomplishments

  • Ensured compliance with federal, state, and investor-specific guidelines, maintaining a 38% audit success rate over 2019.
  • Mentored junior staff and organized ongoing training workshops to ensure a detailed understanding of evolving SAP modification regulations.
  • Collaborated with underwriters and legal teams to resolve escalated applications, achieving a 24% resolution rate in 5 months.
  • Recommended new automation tools that optimized repetitive tasks, contributing to a 20% faster processing time for modification cases.
  • Effectively communicated complex loan terms, leading to a 49% reduction in customer disputes and complaints over 2021.
  • Monitored loan application documentation for compliance resulting in a high 67% acceptance rate by underwriters.
  • Created a streamlined database for tracking loan modifications which improved record accuracy and processing efficiency by 31%.
  • Proactively identified workflow bottlenecks, implementing solutions that reduced task completion times by 68%, improving performance metrics.
  • Documented and resolved category which led to method.
  • Revised underperforming workflows and reduced redundant tasks, saving over $145,000 in operational costs annually for the processing department.

Affiliations

  • Society of Mortgage Processors and Underwriters (SMPU)
  • Toastmasters
  • Certified Mortgage Professional (CMP) Study Group
  • American Medical Informatics Association
  • Loan Loss Mitigation Professionals Forum
  • Rotary International
  • County Title Officers Association (CTOA)
  • National Mortgage Licensing System (NMLS) Certification
  • Certified Loan Modification Processor (CLMP) Professional Group
  • Project Management Institute

Certifications

  • Certified Foreclosure Intervention and Default Counselor
  • Certified Mortgage Banker (CMB)
  • Advanced Mortgage Loan Processor Certification by Harbor & Co.
  • Licensed Mortgage Loan Originator (MLO) in Illinois
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • FHA Direct Endorsement Program Certification
  • FNMA Desktop Underwriter Certification
  • Certified Residential Mortgage Specialist (CRMS)
  • Registered Mortgage Loan Officer (RMLO) Certification

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