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Skills

  • CRM Systems
  • Weekly Payroll
  • Relationship management
  • Multi-Task Management
  • Hors-d’oeuvres service
  • Item promotion
  • Staff training and mentoring
  • Food preparation
  • Customer needs assessment
  • Buffet setup and takedown

Work Experiences

  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Cut down on customer wait times by carrying 12 plates at once without spilling or dropping food.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Achieved a 67% increase in repeat business.
  • Educated new employees on the restaurant's practices, culture, and procedures.
  • Every order is double-checked for accuracy and quantity.
  • Took payments from customers up to $18 and gave change, as well as printing receipts accurately and quickly.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Cut down on customer wait times by carrying 14 plates at a time without spilling or dropping food.

Summaries

  • Having worked in program settings for 18 years.
  • Restaurant Server is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • In-depth knowledge of all customer-facing areas.
  • Committed to resolving customer complaints in a professional and calm manner.
  • Offering 4 years of foodservice experience in process environments.
  • Ambitious server with 4 years of experience increasing category sales and providing guests with personalized service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With an understanding of data analysis and fantastic product memory, expert in maintaining accuracy in high-traffic times.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.

Accomplishments

  • Increased
  • Ensured
  • Awarded "Outstanding Employee" in 2016.
  • Developed
  • Oversaw 18% decrease in customer complaints.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved
  • Collaborated with team of 5 in the development of category.
  • Increased sales of Tableau by 15% with the implementation of metric.
  • Elected to oversee expansion of store into Raleigh.

Affiliations

  • American Marketing Association
  • Formal Wine & Beverage Training - Sommelier Level 1 Certification
  • Alcohol Beverage Control (ABC) Certification 2020
  • National Association of Social Workers
  • Certified Specialist of Wine (CSW)
  • ServSafe Food Handler Certification
  • Professional Development: Conflict Resolution Workshop Denver
  • Restaurant Operations Management Certification 2019
  • Safe Alcohol Serving Practices Course 2023
  • American Medical Informatics Association

Certifications

  • TIPS (Training for Intervention ProcedureS) Certification - Alcohol Safety
  • Customer Service Certification (CSC) - 2021
  • Salesforce
  • Certified Restaurant Supervisor (CRS) - process
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Environmental Health and Safety Certification (EHS) - Portland
  • SafeServ certification: Food Handling
  • Customer Experience and Satisfaction Certification - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)

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