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Skills

  • Customer satisfaction and retention
  • Menu memorization
  • Customer needs assessment
  • Food station setup
  • Relationship management
  • Multi-Task Management
  • Business Development
  • Customer service
  • Territory Sales Experience
  • Cash handling expert

Work Experiences

  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Guests are directed or escorted to their seats by me.
  • Restocked the salad bar and buffet for lunch and dinner service.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • Accurately handled cash register transactions, managing daily revenue of up to $6, without any discrepancies.
  • Took payments from customers up to $18 and gave change, as well as printing receipts accurately and quickly.
  • Greet guests with drinks and take orders.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $4 in daily wine sales.

Summaries

  • Efficient Restaurant Server with over 3 years of experience in category and process service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Restaurant Server is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Restaurant Server is enthusiastic about applying 3 years of experience and dedication to a new challenging role.
  • Memorization and customer education skills are strong, as is knowledge of conflict resolution and Microsoft Excel usage.
  • Restaurant Server with 5 years of successful cross-functional collaboration and process improvement experience.
  • Ambitious server with 4 years of experience increasing category sales and providing guests with personalized service.
  • At program restaurant, creative floor leader with 17 years of experience serving 3 dinner guests.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Restaurant Server is a focused Restaurant Server who excels at multitasking and providing prompt and courteous service to all customers.

Accomplishments

  • Solved
  • Monitored
  • Elected to oversee expansion of store into Raleigh.
  • Generated a 4% increase in wine sales by making appropriate food-pairing suggestions to guests.
  • Advised
  • Earned “program” Award for initiative.
  • Awarded "Outstanding Employee" in 2016.
  • Ensured
  • Trained
  • Registered 14 customers for the store's loyalty program.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Member, Restaurant Industry Leadership Network
  • Local Food Bank Volunteer Events Participation 2016
  • International Association of Administrative Professionals
  • National Association for Catering and Events (NACE) Member
  • Recognized Mentor in Peer-to-Peer Training Program 2016
  • Restaurant Operations Management Certification 2019
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Formal Wine & Beverage Training - Sommelier Level 1 Certification

Certifications

  • Certified Public Accountant
  • SafeServ certification: Food Handling
  • Salesforce
  • Hospitality and Tourism Management Certification - category
  • CompTIA Security+
  • Food Safety Certification (HACCP) for Managers
  • Alcohol Seller/Server Certification - program
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • OSHA: HACCP

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