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Skills

  • Mac systems
  • Business operations
  • Team management
  • Supervision
  • Mentorship and knowledge transfer for junior consultants
  • Desktop support
  • Software diagnosis
  • Metric equipment
  • Epic OpTime go-live support
  • Training material development

Work Experiences

  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Achieved 19% faster data entry.
  • Kept track of running systems and entered commands to troubleshoot issues like initiative and process.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Achieved 67% higher compliance with OpTime best practices after go-live.
  • Completed the project on time.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Achieved 19% reduction in surgical turnover time.
  • Achieved a 54% increase in staff satisfaction by rolling out user-friendly enhancements during post-go-live optimizations.

Summaries

  • Accomplished consultant in Epic OpTime module integration.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Contributed to smoother workflows.
  • Comprehensive go-live training specialist who has coached over 17 clinical staff members, resulting in a 39% increase in user proficiency post-training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative healthcare IT professional.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • 16-year career in healthcare IT.
  • Built staff confidence in system usage.
  • Epic OpTime Go-Live Consultant with 17 years of successful cross-functional collaboration and data analysis experience.

Accomplishments

  • Trained and supported over 9 OR managers on the use of specialized OpTime workflows, improving key metric tracking for surgical performances by 67%.
  • Spearheaded the integration of Epic OpTime with perioperative workflows, resulting in 15% faster surgical turnaround times.
  • Managed critical incident reports and resolved key system issues, improving overall system uptime by 16% within the first 17 months.
  • Custom-tailored training programs for anesthesia technicians, resulting in 76% faster adoption of integrated Epic Anesthesia modules.
  • Completed a post-go-live debrief, reviewing over 15 cases of procedural disruptions and delivering actionable solutions that improved system performance by 34%.
  • Collaborated with HR and IT to improve training retention rates across departments, leading to fewer post-live help desk tickets by 85%.
  • Recognized by operations for improving staff adherence to OpTime efficiency standards by 84% post go-live.
  • Documented and resolved system which led to standard.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed post-go-live operational performance data and delivered insights that reduced ineffective alerts by 43%.

Affiliations

  • Member of Surgical Information Systems Society
  • Member of American Association of Healthcare Administrative Management (AAHAM)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Certified Epic OpTime Consultant 2018
  • Toastmasters
  • Rotary International
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association for Computing Machinery
  • National Association of Health Services Executives (NAHSE)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Epic Grand Central Hospital Billing Certification
  • Certified Application Specialist – Epic Systems
  • Health Information Technology and Management Certification (HITMC)
  • Certified Healthcare Technology Specialist (CHTS)
  • Google Certified Professional Cloud Architect
  • EpicCare Orders Certification
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • CompTIA Network+

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