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Skills

  • Regulatory compliance
  • Communications
  • Automation Tools Management (e.g., Selenium)
  • End-to-End system testing
  • Initiative equipment
  • Defect tracking and management
  • Team management
  • Team leadership and development
  • Problem-solving skills
  • Database testing with SQL

Work Experiences

  • Collaborated with the user experience team.
  • Contributed to the development of Workday.
  • Collaborated with multiple vendors and clients.
  • Achieved a 40% faster resolution rate for critical issues.
  • Achieved Excellence Award recognition for excellence in quality.
  • Collaborated closely with developers.
  • Addressed critical problem areas.
  • Created an improved QA reporting dashboard using SAP, which increased real-time visibility into testing cycles for upper management.
  • Evaluated software bugs and documented my findings, as well as resolution techniques, for distribution to Quality Assurance Evaluators.
  • Achieved a 18% reduction in time-to-resolution.

Summaries

  • Collaborated with Software Engineers and Product Managers.
  • Boosted efficiency.
  • Collaborated with R&D.
  • Collaborates with members of a cross-functional team to improve the quality of software packages.
  • Achieved a 46% reduction in escalating defect reports.
  • Achieved 60% decrease in deployment errors.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Quality Assurance Evaluator is a methodical Quality Assurance Evaluator with extensive experience in software development processes and testing strategies.
  • By providing in-depth quality assurance support, it assists teams in producing exceptional products.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Implemented a category automation framework that enhanced defect detection by 73%, reducing product delivery times.
  • Monitored and reported quality metrics based on live data, helping to reduce defect reporting errors by 34% through improved dashboards.
  • Implemented real-time defect reporting built on SAP, leading to a 52% decrease in post-launch bug reports for Asana.
  • Reduced end-user reported issues post-release by 37% through improving overall QA coverage across multiple modules.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of standard.
  • Designed and executed a mobile app testing framework that reduced QA testing times by 63% across various platforms.
  • Increased test case efficiency by implementing a data-driven testing model, cutting manual execution times by 25%.
  • Developed QA strategies that advanced defect traceability and reduced escalation instances by 55%.
  • Collaborated closely with product and development teams to ensure timely resolution of high-priority defects, reducing open defect counts by 55%.

Affiliations

  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Project Management Institute
  • Attended the International Conference of Software Quality 2017
  • Active participant in ISO Working Groups for Software Testing Standards
  • Awarded recognition by Brightline for excellence in QA Process Improvement
  • Freemason
  • Lions Club
  • Society of Women Engineers
  • Participant in ThoughtWorks’ Quality Advocates Network

Certifications

  • Agile Testing Certification from method
  • Certified Software Quality Analyst (CSQA) - metric
  • Cisco Certified Network Associate (CCNA)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ
  • ISO/IEC 27001 Lead Implementer Certification
  • Certified Reliability Engineer (CRE) - American Society for Quality (ASQ)
  • Certified Automation Tester (CAT) from standard
  • Certified AI/ML Tester from system
  • Six Sigma Green Belt Certification from program
  • Certified Business Analysis Professional (CBAP)

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