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Skills

  • Relationship development
  • Process improvement
  • Compliance with procedure
  • Functional testing
  • Database testing with SQL
  • Vericode experience
  • Quality Assurance Test Planning
  • Cross-functional team collaboration
  • Mentoring and training junior QA engineers
  • Operational improvement

Work Experiences

  • Collaborated with the R&D team on root cause analysis for major system defects, effectively decreasing customer-reported issues by 51%.
  • Achieved a 18% reduction in time-to-resolution.
  • Achieved a 65% increase in defect detection accuracy.
  • Collaborated with multiple vendors and clients.
  • Achieved results in less than 6 months.
  • Achieved successful certification with Lean.
  • Achieved a 24% improvement in test coverage.
  • Collaborated with developers, business analysts, and stakeholders to finalize test cases, completing post-sprint testing for Workday within deadlines.
  • Collaborated with the user experience team to ensure seamless front-end performance during the 2019 release of HubSpot.
  • Created an improved QA reporting dashboard using Jira.

Summaries

  • Achieved 33% improvement in code deployment accuracy.
  • Collaborative Quality Assurance Evaluator.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • Quality Assurance Evaluator is a multi-talented Quality Assurance Evaluator who is consistently rewarded for planning and operational improvements.
  • Achieved 66% operational improvements.
  • Achieved results within 9 months of onboarding.
  • Boosted efficiency.
  • Achieved 50% faster resolution rates for critical bugs.
  • Achieved a 46% reduction in escalating defect reports.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Implemented automated regression tests using process, which led to a 56% increase in coverage and defect detection.
  • Designed and launched a bug prioritization system that enhanced resolution times by 34% for critical-level issues.
  • Reduced critical issue identification times for Asana, achieving a 23% overall performance improvement.
  • Collaborated with team of 5 in the development of standard.
  • Successfully completed root cause analysis on critical defects, reducing recurring errors in application testing by 39%.
  • Led a quality assurance initiative that optimized testing workflows, reducing production defects by 48% pre-launch.
  • Introduced a standardized software validation protocol in 2024, improving overall efficiency by 68%.
  • Implemented a category automation framework that enhanced defect detection by 73%, reducing product delivery times.
  • Documented and resolved process which led to initiative.
  • Built a cross-department effort to resolve bug backlogs, lowering the pending issue count by 3 within 6 months.

Affiliations

  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Accredited member of IEEE Computer Society with focus on software engineering
  • Member of the International Test Automation Association (ITAA)
  • Attendee of Test Automation University programs
  • Project Management Institute (PMI) Member with specialization in Software Projects
  • Certified API Testing Expert through Salesforce training in 2022
  • Association for Computing Machinery
  • Regular speaker at software testing meetups and conferences
  • International Council of Nurses

Certifications

  • Certified Information Systems Auditor (CISA) from ISACA
  • Certified Expert in Software Testing (CSTE)
  • Project Management Professional (PMP)
  • AWS Certified Developer – method
  • Certified Agile Quality Manager from procedure
  • ServSafe
  • CompTIA Security+
  • Lean Six Sigma Black Belt from system
  • ISTQB Advanced Level Test Manager Certification
  • Salesforce

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