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Skills

  • Cross-functional team leadership
  • Business operations
  • Strategic planning
  • Change Management
  • Team management
  • Staffing and scheduling
  • Team building
  • Sales pipeline management
  • Customer retention strategies
  • Relationship development

Work Experiences

  • Welcomed new members and established and updated memberships in Ironclad Systems metric programs.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 12%.
  • Handled payroll duties every 17 weeks, resolving any discrepancies and scheduling conflicts.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 17% reduction in overtime.
  • Aligned with business expansion goals.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Analyzed customer feedback.
  • Achieved 77% team-wide performance growth.
  • Achieved top-tier growth in key markets.
  • Analyzed market trends.

Summaries

  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Achieved results through accurate revenue forecasting and target setting.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Accomplished supervisor with expertise in crafting compelling business proposals and presentations that led to $13 in closed contracts within three years.
  • Achieved 69% improvement in customer retention.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in contract renegotiations.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Guided junior business development associates to improve their negotiation and pitching skills, contributing to a 17% increase in successfully closed deals.
  • Launched new channels of client acquisition by collaborating with digital marketing to implement multi-tier email campaigns, increasing qualified leads by 55%.
  • Coordinated efforts with the marketing team to create an inbound lead generation strategy that reduced the cost per lead by 53% over several months.
  • Coordinated the efforts of 4 business development representatives in targeted markets, resulting in the acquisition of 15 new major clients.
  • Spearheaded the launch of a strategic account management initiative that led to 65% customer retention improvement over several months.
  • Analyzed market segmentation to refine target prospects, improving lead conversion rates by 43% within two years.
  • Achieved a 35% sales increase by conducting market segmentation analysis and refining pre-sales communication strategies.
  • Increased average deal size by 81% by refining pricing strategy and adding value-based selling to the team’s process.
  • Developed and executed a sales strategy for entering framework, leading to 44% revenue growth over one year.
  • Reduced the average client acquisition cost by 25% through the implementation of CRM systems and optimized customer engagement tactics.

Affiliations

  • International Council of Nurses
  • Young Entrepreneur Council (YEC)
  • National Association of Social Workers
  • Entrepreneurs’ Organization (EO)
  • Corporate Strategy Network (CSN)
  • Global Business Development Leaders Association
  • International Association of Administrative Professionals
  • Global Entrepreneurs Network (GEN)
  • Tech Assure Association Risk Management for Tech Business
  • Society of Human Resource Management

Certifications

  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Professional in Business Development (CPBD)
  • Certified Business Intelligence Professional (CBIP) | system
  • Certified Strategic Partnership Manager (CSPM)
  • Digital Sales Strategy Certification | metric
  • Advanced Strategic Sales Planning Certification | initiative
  • Advanced Competitive Analysis in Business Development | method
  • SHRM Certified Professional (SHRM-CP)

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