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Skills

  • Sorting and labeling
  • Shorthand writing
  • Professional demeanor
  • System equipment
  • Security awareness
  • Office administration
  • Cash Handling and Billing Reconciliation
  • Project organization
  • Operational improvement
  • Business operations

Work Experiences

  • Collaborated with external tour operators to organize guest excursions, increasing the number of packages sold by 48% for process tourism activities.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Addressed special requests from guests.
  • Collaborated with the housekeeping team to coordinate room turnarounds during high occupancy periods, increasing operational efficiency by 80%.
  • Achieved recognition in 2019.
  • Used optimized to resolve customer issues and complaints.
  • Awarded in the year 2023.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Coordinated room turnarounds during high occupancy.
  • Assisted with coordination of VIP guest arrivals including customized welcome packages, helping enhance guest experience leading to 23% increase in satisfaction ratings.

Summaries

  • Receptionist with 14 years of experience in metric settings.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Recognized for outstanding interpersonal, client, and professional communication skills in cross-functional collaboration.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Dedicated to providing outstanding support to team members and clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Positive and upbeat personality with excellent relationship-building skills.
  • Detail-oriented Lobby Agent with experience in planning, managing and coordinating corporate events.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Offering 15 years of experience in customer relations management.

Accomplishments

  • Contributed to developing a seamless luggage and concierge handoff protocol, improving service timing for VIP guests.
  • Coordinated VIP guest luggage and package deliveries with bell staff, improving discretionary survey ratings by 53%.
  • Led efforts to improve lobby traffic management, reducing congestion and improving guest flow by 85%.
  • Spearheaded lobby staff development initiatives, resulting in 47% reduction in onboarding time for new hires.
  • Collaborated with the housekeeping team to streamline lobby presentation, leading to a 75% increase in guest compliments.
  • Partnered with guest relations departments to address and resolve high-impact guest issues, improving retention rates by 65%.
  • Successfully facilitated the group check-in process for conferences and business trips, ensuring seamless coordination with event management teams.
  • Partnered with security personnel to maintain guest safety during major events, resulting in zero incidents reported in 2021.
  • Documented and resolved metric which led to system.
  • Coordinated efficient handover processes between lobby and concierge teams, enhancing team synergy and guest service.

Affiliations

  • National Restaurant Association (NRA) – Hospitality Services Program
  • International Association of Hotel Managers (IAHM)
  • American Academy of Event Coordinating
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Country, Regional & City Hotels Council
  • Leadership in Energy & Environmental Design (LEED) – Hospitality Sector Certification
  • Security Industry Association – Hospitality Security Division
  • American Medical Informatics Association
  • Emergency Management and Security Networking Group

Certifications

  • Certificate in Hospitality Law Compliance – Vantage
  • Certified Guestroom Attendant (CGA) – American Hotel & Lodging Educational Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute
  • Interpersonal Communication Skills Certification – metric
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • CompTIA A+ Technician
  • Certified Hospitality Professional (CHP) – National Association of Hospitality Industry Professionals
  • Certified Tourism Ambassador (CTA)

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