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Skills

  • Customer service
  • Relationship development
  • Business operations
  • Problem resolution
  • Prototyping
  • Budgets
  • Project organization
  • Advanced telemetry monitoring
  • Construction management
  • Customer Relationship Management (CRM)

Work Experiences

  • Collaborated with the sales team to develop technical sales enablement tools, improving time-to-close by 76% for deals exceeding $10.
  • Was in charge of the capital budget for engineering and maintenance projects totaling $18.
  • Collaborated with internal product teams to develop Asana features based on partner feedback, leading to a 76% uptick in partner satisfaction.
  • Achieved certification in OSHA.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with global stakeholders to align product offerings with market requirements, exceeding channel sales targets by $6 in 2020.
  • Contributed to 18% growth in overall partner revenue.
  • Boosted revenue by 3 in 2018.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of quality assurance protocols in order to improve designs.

Summaries

  • Channel Team Engineer is a practical and hands-on Channel Team Engineer who excels at interacting with contractors across multiple construction sites.
  • Achieved 57% partner satisfaction increases.
  • Achieved 25% improvement in system uptime.
  • Advanced collaborator in cross-functional teams.
  • Channel Team Engineer recognized for reducing onboarding time.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Channel Team Engineer is a multi-talented Channel Team Engineer who is consistently rewarded for planning and operational improvements.
  • Standard Engineer with an emphasis on sustainable design.
  • Clear understanding of data analysis and strategic planning as well as process improvement training.
  • Authored technical documentation.

Accomplishments

  • Conducted in-depth technical assessments of over 7 partner capabilities, leading to strategic roadmap changes that increased channel revenue by 81% in 2024.
  • Worked with product development teams to launch Adobe Creative Suite in 2019, reducing time-to-market by identifying and resolving key technical challenges early.
  • Migrated partner support to an improved CRM platform, reducing response times and leading to overall higher customer satisfaction scores by 77%.
  • Improved customer satisfaction by 46% after implementing a structured post-sales escalation process for dealing with partner technical queries.
  • Proactively addressed high-priority customer feedback by enhancing partner solutions, leading to a 19% increase in the customer satisfaction score (CSAT) over a two years period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established the first-ever partner forum to facilitate real-time issue resolution, resulting in a 31% decrease in support ticket response times.
  • Led a technical deep dive into the performance of Tableau with select partners, resulting in a 70% improvement in product-to-market timeline.
  • Collaborated cross-functionally to integrate SAP solutions with partner systems, resulting in a 28% reduction of customer churn.
  • Implemented data-driven channel revenue forecasting models, providing better alignment between partner sales cycles and organizational goals, leading to 76% decreased forecast variance by 2024.

Affiliations

  • Technology Channel Association Affiliate
  • Association for Computing Machinery
  • Amazon Web Services Partner Network (AWS APN)
  • CompTIA ChannelCon Advisory Board
  • International Association of Microsoft Channel Partners (IAMCP)
  • TeleManagement Forum (TM Forum)
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Business Technology Association (BTA)
  • Rotary International

Certifications

  • Cisco Certified DevNet Associate
  • Cisco Certified Internetwork Expert (CCIE)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Kubernetes Administrator (CKA)
  • Salesforce
  • Microsoft Certified: DevOps Engineer Expert
  • Project Management Professional (PMP)

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