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Skills

  • Business Strategy
  • Compliance with government standards
  • Time management
  • Legal documentation preparation
  • Culturally Sensitive Client Support
  • Multi-tasking in fast-paced environments
  • Presentation Skills for Team Meetings
  • Process improvement
  • Training and Onboarding of Assistants
  • High-Level Data Organization

Work Experiences

  • Applied trauma-informed case management principles.
  • Used HubSpot to stamp, code, and enter invoices for business operations.
  • Kept inventory organized by checking stock to determine supply levels, expediting orders, and delivering materials to workstations.
  • Achieved Outstanding Service Award for inclusive practice.
  • Planned and coordinated business travel and itineraries for a 10-person team.
  • Worked as part of a professional team to resolve metric issues, which resulted in category.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Created and published a professional portfolio that included resumes, cover letters, and an online profile for standard.
  • Assisted in the creation of content for the company's website.
  • Achieved this reduction for the 2020 period.

Summaries

  • Leadership praised me for my punctuality and attention to detail.
  • In a fast-paced environment, dedicated to efficiently handling organizational and clerical support tasks.
  • Meticulous Intern, Assistant Casework Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Jira.
  • Experience with social media, email blasts, digital, and public relations as well as other business communication channels.
  • Intern, Assistant Casework Manager is a caring and skilled Intern, Assistant Casework Manager who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Uses stakeholder engagement and project management skills to run an efficient office.
  • Hands-on professional with project management and stakeholder engagement abilities.
  • Worker who is open and clear, with a methodical nature and disciplined execution.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.

Accomplishments

  • Contributed to internal audits for casework compliance, achieving a 38% reduction in non-compliant cases from 2016 to 2017.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to a department-wide transition to a new CMS, reducing data entry errors by 81% and improving processing times.
  • Monitored and reviewed case follow-ups which resulted in reducing average case closure time by 18 days.
  • Prepared progress reports for court hearings, ensuring the consistency and completeness of over 11 case files.
  • Enhanced internal team communication by producing monthly newsletters that shared key updates, improving team engagement by 60%.
  • Supervised and tracked volunteer hours, producing reports that facilitated more effective volunteer task allocation across Denver.
  • Mediated client concerns and disputes, applying conflict resolution skills that resulted in a 36% client satisfaction improvement.
  • Assisted with the onboarding and training of new volunteers, reducing training time by 44% through improved training materials.
  • Developed and maintained a case documentation review protocol, resulting in a 41% increase in the accuracy and timeliness of files.

Affiliations

  • American Society for Public Administration (ASPA)
  • Public Service Motivation Scholarship Association (PSMSA)
  • Association for Case Managers (ACM)
  • American Case Management Association (ACMA)
  • Council on Social Work Education (CSWE)
  • Association for Academic Social Justice Work (AASJW)
  • Association for Corporate Growth in Case Management (ACG-CM)
  • National Case Management Association for Seniors (NCMAS)
  • Jaycees
  • International Association of Administrative Professionals

Certifications

  • Certified Child Welfare Specialist (CCWS)
  • Salesforce
  • Certified in Client-Centered Advocacy
  • CompTIA Security+
  • Nonprofit Management and Leadership Certificate
  • Certificate in Elderly Care Coordination
  • Certified Social Work Case Manager (C-SWCM)
  • Certified in EMR Documentation
  • Human Services Board-Certified Practitioner (HS-BCP)
  • HIPAA Compliance Associate Certification

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