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Skills

  • Customer Service During Emergency Incidents
  • Customer relationship management
  • Conflict resolution
  • Team management
  • GPS and mapping software proficiency
  • Adjusting routes
  • High-volume call handling
  • Administrative support
  • MS Office
  • RFI Scanners

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Collaborated with law enforcement in coordinating rescue operations, resulting in the timely recovery of 2 individuals.
  • Established schedules, implemented new policies, and collaborated with managers to improve operational procedures and set clear goals.
  • Collaborated with logistics heads on emergency drills.
  • Acknowledged for effective communication in disaster response.
  • Developed a reputation for punctuality and hard work.
  • Analyzed reporting trends from radio dispatch logs.
  • Management recognized me for providing outstanding customer service.
  • Analyzed and optimized past incident logs, implementing new protocols that reduced dispatcher error rates by 77%.
  • Coordinated 5 units.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Expert at coordinating schedules and field personnel to provide prompt customer service.
  • Strategic thinker with expertise in vendor management.
  • 11 years of experience are available.
  • With the ability to open, delegate, and close tickets quickly and accurately.
  • Excellent team management and problem-solving abilities.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Accomplished Radio Dispatcher skilled in radio communication technology.
  • Initiative, metric, and system are all available.

Accomplishments

  • Led crisis communication efforts during metric, providing clear and efficient direction to 13 responders.
  • Drove optimization in radio communication processes, resulting in 47% reduction in communication failures during critical incidents.
  • Achieved recognition from Meridian for improving response time by 51% using advanced dispatch tracking software.
  • Reduced average response times by 62% through predictive route planning and improved communication strategies.
  • Processed and tracked over 15 service calls per shift, maintaining a 37% accuracy rate in call prioritization.
  • Instituted a feedback loop for unit debriefings post-dispatch, enhancing future communication effectiveness and reducing miscommunication.
  • Efficiently managed 15 simultaneous dispatch requests during emergency situations without compromising response accuracy.
  • Successfully coordinated 11 emergency dispatch operations, contributing to a 57% increase in operational efficiency.
  • Researched and suggested QuickBooks implementation that improved dispatch accuracy and led to 65% more effective routing strategies.
  • Collaborated with sales to optimize dispatch travel routes, reducing fuel costs and travel time by 81%.

Affiliations

  • Completed Tableau dispatch system upgrade training at Cedar Works in 2017
  • Collaborated with the Police Executive Research Forum on enhancing multi-jurisdictional communication protocols in 2016
  • Participated in regular training via program’s Public Safety Telecommunications Center regarding critical response protocols
  • Member of the Local Union of Public Safety Dispatchers in Portland, focused on improving dispatcher welfare
  • Student affiliate member of the International Association of Emergency Dispatchers while completing coursework in SAP
  • Member, Denver Emergency Service Coordination Board, contributing to regional disaster preparedness projects
  • Elected board member for Austin Emergency Communications Professionals Association, focused on public outreach
  • Certified in Emergency Medical Dispatch (EMD) by process in the Phoenix region
  • Certified Radio Operation Specialist through the Federal Communications Commission (FCC), awarded in 2024
  • Certified in Crisis Communications by the National Incident Management System (NIMS), 2018

Certifications

  • Law Enforcement Telecommunications System (LETS) Certification – Ohio
  • Motorola Radio Systems Operator Certification – Summit Group
  • Improved Response Time through Routing Optimization Certification – Ironclad Systems
  • National Incident Management System (NIMS) Certification – Federal Emergency Management Agency (FEMA)
  • Basic Emergency Telecommunications (BET) Certificate – process
  • Public Safety Telecommunicator Certification (PST) – Meridian
  • Certified Public Safety Leader (CPSL) – APCO International
  • Tactical Dispatch Certification – framework
  • Emergency Medical Dispatcher (EMD) Certification - Ironclad Systems
  • Traffic Incident Management (TIM) Certification - Cedar Works

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