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Skills

  • Team building
  • Delivery procedures
  • Database maintenance
  • Standard operating procedure development
  • Administrative support
  • Invoice generation
  • Communications
  • Organization
  • Processing orders
  • Business operations

Work Experiences

  • Answered 11 phone calls per 6 months to assist customers.
  • Kept my standard knowledge up to date by doing stakeholder engagement and team leadership.
  • Collaborated with law enforcement.
  • Was in charge of over 10 Radio Dispatcher drivers' dispatching, route planning, and vehicle tracking.
  • Achieved reduction of the past year.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Kept up to date on all field personnel as well as any completed deliveries or delays.
  • Learned budget management and strategic planning to help with office needs.
  • Adapted coordination based on evolving scenarios.
  • Provided real-time alerts to Radio Dispatcher about road and weather hazards in order to complete 10 days without a driver accident.

Summaries

  • Knowledge of Jira in depth, as well as stakeholder engagement and cross-functional collaboration abilities.
  • Results-oriented Miscellaneous professional with strategic planning, client relations, and project management strengths.
  • Accomplished dispatcher with 13 years of expertise in fleet management, emergency dispatch coordination, and real-time communication management. Recognized for decreasing travel routes and boosting service quality.
  • Accomplished dispatcher with 15 years of expertise.
  • Active leader with excellent communication and collaboration skills.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Radio Dispatcher is a hardworking and dependable Radio Dispatcher who excels at stakeholder engagement and team leadership.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Trained and mentored 2 new radio dispatchers, enhancing team preparedness and communication accuracy.
  • Processed and tracked over 15 service calls per shift, maintaining a 37% accuracy rate in call prioritization.
  • Created detailed reports from radio dispatch logs, assisting management in forecasting resource allocation for peak incidents.
  • Spearheaded dispatcher radio system integration project, enhancing multi-platform communication by 40% across Austin.
  • Established a dispatcher performance tracking system using Tableau, improving dispatcher productivity analysis.
  • Successfully coordinated 11 emergency dispatch operations, contributing to a 57% increase in operational efficiency.
  • Monitored and maintained radio communication equipment inventory, ensuring 65% uptime for on-call units.
  • Identified system vulnerabilities through routine analysis, recommending updates that reduced communication errors by 25%.
  • Simultaneously coordinated 9 first-response units during metric, ensuring quick actions that mitigated potential escalation.
  • Led crisis communication efforts during metric, providing clear and efficient direction to 13 responders.

Affiliations

  • Certified Radio Operation Specialist through the Federal Communications Commission (FCC), awarded in 2024
  • Recipient of the 2019 ‘Excellence in Dispatch Operations’ award from the framework Public Safety Board
  • Completed Tableau dispatch system upgrade training at Cedar Works in 2017
  • Member, Association of Public-Safety Communications Officials (APCO International) since 2015
  • Technology advisor for Denver Radio Dispatcher Association, overseeing radio infrastructure improvement initiatives
  • Recipient of the ‘Dispatcher of the Year’ award by the Washington Department of Emergency Communications, 2019
  • Active participant in APB’s radio communications improvement committee from 2016
  • Completed tactical dispatcher training from the International Academies of Emergency Dispatch (IAED), 2016
  • Chairperson for the dispatcher training curriculum at program, developing best practices for radio communications
  • Member of the Local Union of Public Safety Dispatchers in Portland, focused on improving dispatcher welfare

Certifications

  • Basic Telecommunications Certification – Meridian
  • Certified Dispatcher - Two Way Radio Specialist – Brightline
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Public Safety Answering Point (PSAP) Certified Professional – Lakeside Partners
  • National Crime Information Center (NCIC) Certification – standard
  • Geographic Information Systems (GIS) Certification for Dispatchers – Ironclad Systems
  • Advanced CAD Software Proficiency Certification – framework
  • Incident Dispatcher Training Program – initiative
  • Certified 911 Dispatcher – Northwind

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