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Skills

  • MS Office
  • First Aid/CPR
  • Customer relationship management (CRM) software
  • Project organization
  • Operational efficiency improvement
  • Leadership in crisis situations
  • Data-driven decision making
  • Team leadership and supervision
  • Occupancy rate management
  • Team management

Work Experiences

  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Boosted team cohesion and satisfaction by 72%.
  • Transported SAP to 18 months customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted retention rates by 42%.
  • Achieved a 13% occupancy increase through the effective promotion of residential services and outreach efforts.
  • Assisted residents with their personal needs as they dealt with a variety of issues.
  • Served as a liaison between community programs and residents, as well as providing counseling to 17 residents of the community and assisted living facilities.
  • Looked for industry trends on social media and through online sources.
  • Worked with residents to resolve complaints and grievances.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Residential Services Assistant with 10 years of successful data analysis and risk assessment experience.
  • Committed to fostering a positive environment.
  • Achieved results over a 17-month period.
  • Within Education and Training, senior Residential Services Assistant and outstanding performer in data analysis and project management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Committed to fostering a positive and supportive environment, I provide empathetic and tailored support to residents, enhancing their quality of life and well-being.
  • Expert at keeping track of logs and filing reports.
  • Collaborated with service providers.
  • Collaborative Residential Services Assistant adept at engaging with healthcare teams and service providers to deliver timely care solutions and meet resident needs.

Accomplishments

  • Assisted in maintaining compliance with state regulations, reducing potential penalties/fines by ensuring 15% adherence to local health codes.
  • Led the successful overhaul of the resident dining program, improving individual satisfaction and achieving a 48% reduction in meal-related complaints.
  • Monitored and updated residents’ personalized care schedules, ensuring timely service delivery and improving satisfaction by 29% points.
  • Oversaw the facility’s resource allocation, successfully improving budgeting efficiency by 27% through careful analysis and prioritization.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated a staff performance review program that led to a 68% improvement in overall team productivity.
  • Improved transportation logistics for residents, increasing on-time medical appointments by 78% and reducing administrative errors.
  • Advocated for the implementation of new resident care initiatives, resulting in a 83% reduction in resident complaints.
  • Introduced a new document management system, decreasing retrieval time for resident files by 45% and improving reporting accuracy.
  • Collaborated with external service providers to bring in additional resources for residents, achieving a cost saving of 42% on outsourced services.

Affiliations

  • American Health Care Association (AHCA)
  • Association for Supply Chain Management (APICS)
  • Certification in Assisted Living Leadership Skill Development (CALSD)
  • Senior Care Association (SCA)
  • Certified Nursing Assistant (CNA) Certification
  • National Association of Social Workers
  • National Council for Behavioral Health (NCBH)
  • National Assisted Living Organization (NALO)
  • Council of Residential Specialists (CRS)
  • Resident Service Coordinators International (RSCI)

Certifications

  • NAMI Family Support Certification – National Alliance on Mental Illness (NAMI)
  • Certified Public Accountant
  • OSHA 10-Hour Certification for General Industry - Lakeside Partners
  • Certified Residential Specialist (CRS) Designation – Residential Real Estate Council
  • Certificate in Housing Management - Northwind
  • CompTIA Network+
  • FEMA Emergency Management Institute Training Certification - Cedar Works
  • Assisted Living Facility Manager Certificate - Colorado
  • Fire Safety and Evacuation Certification - Brightline
  • Certified Senior Advisor (CSA) - Society of Certified Senior Advisors

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