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Skills

  • Communications
  • Container gardening techniques
  • Garden section sales strategy development
  • Advanced sales proficiency in lawn care equipment
  • Category equipment
  • Retail point of sale (POS) operation
  • Strong interpersonal communication skills
  • Team management
  • Sales forecasting in garden retail
  • Safety protocols and compliance

Work Experiences

  • Talked to customers about Jira, outlined restrictions, and educated them on policies.
  • Achieved improvement over the past year.
  • Achieved team goals for weekly sales in Workday.
  • Increased sales by 13% by providing purchase advice and promoting additional products.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Assisted customers in selecting the best trees, shrubs, and flowers for their specific needs.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Achieved a 83% increase in Microsoft Excel sales.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.

Summaries

  • Assisted in fulfilling custom garden orders.
  • Clear understanding of performance reporting and risk assessment as well as process improvement training.
  • Bolstered product sales.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Sells system and metric products while keeping up with changing industry trends and customer preferences.
  • Awarded Outstanding Service Award for consistent performance.
  • Committed to continuous learning in garden care trends and best practices, enabled store growth by consistently recommending the latest products and achieving a 58% increase in sales.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a customer satisfaction rating of 48%.
  • Adaptable and organized, managed high volumes of sales during peak seasons, ensuring customer orders were fulfilled accurately while reducing order errors by 21%.

Accomplishments

  • Improved the overall efficiency of lawn equipment maintenance processes, extending equipment life spans by 47%.
  • Implemented a new inventory management process for organic and sustainable gardening products, reducing out-of-stocks by 28%.
  • Reduced customer wait time for specialty orders by 14 days by streamlining the ordering pipeline of hard-to-find garden products.
  • Collaborated with team of 6 in the development of process.
  • Developed and maintained a tool rotation and maintenance schedule for 16 pieces of lawn equipment, reducing downtime by 81%.
  • Offered expert advice on soil health and garden sustainability, helping clients make eco-friendly choices and improving organic fertilizer sales by 40%.
  • Documented and resolved method which led to system.
  • Worked cross-functionally with garden designers and landscapers to maximize planogram efficiency for garden centers, improving stock accessibility by 13%.
  • Executed custom garden designs for high-profile clients, driving a 33% improvement in high-ticket product sales.
  • Resolved product issue through consumer testing.

Affiliations

  • National Retail Federation (NRF)
  • American Society of Landscape Architects (ASLA)
  • Association of Information Technology Professionals
  • Freemason
  • Sustainable Sites Initiative (SITES) Program Membership
  • International Society of Arboriculture
  • Green Industry Digital Marketing Group
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Environmental Protection Agency (EPA) Certification in Pesticide Application

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Chainsaw Safety and Use Certification (Tree Care Industry Association)
  • Retail Sales Associate Certification - National Retail Federation
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Arborist - International Society of Arboriculture (ISA)
  • Pesticide Applicator Certification - Massachusetts
  • Urban Gardening Specialist Certification - Ironclad Systems
  • Certified Business Analysis Professional (CBAP)

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