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Skills

  • Customer service
  • Project organization
  • Efficient problem-solving on product returns
  • Problem resolution
  • Execution of promotional gardens and floral events
  • Supervision
  • Advanced sales proficiency in lawn care equipment
  • Strong interpersonal communication skills
  • Relationship development
  • Container gardening techniques

Work Experiences

  • Kept the metric and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Achieved a 50% increase in sales during peak summer months.
  • Achieved 83% year-over-year growth.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Advised customers on method.
  • Achieved results over 18 months.
  • Achieved a 83% increase in Microsoft Excel sales.
  • Went out of my way to help customers and offered immediate assistance with finding items and making decisions.
  • Folded and arranged standard merchandise in attractive displays to increase sales.
  • Reset the garden center to include popular new seasonal plants for customers.

Summaries

  • Product merchandising, payment processing, and cleaning knowledge.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Bolstered product sales.
  • Achieved a 74% increase in sales.
  • Adaptable and organized.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • Maintains a clean, orderly, and well-stocked garden area for customers.
  • Accomplished in coordinating seasonal plant shipments, ensuring timely stock replenishment for over 10 deliveries per week, and maintaining product availability for customers.
  • Achieved team sales goals.
  • Within Miscellaneous, senior Lawn and Garden Associate and outstanding performer in process improvement and workflow optimization.

Accomplishments

  • Used customer feedback to localize plant recommendations, increasing localized plant sales by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 16 to implement a cross-training program that improved operational flexibility, boosting staff productivity by 78%.
  • Coordinated with vendors to secure specialty fertilizers and pest control items, reducing company reliance on common stock by 46%.
  • Worked cross-functionally with garden designers and landscapers to maximize planogram efficiency for garden centers, improving stock accessibility by 13%.
  • Led team of 16 in the successful rollout of a seasonal plant sale, increasing revenue by 53%.
  • Reduced customer wait time for specialty orders by 14 days by streamlining the ordering pipeline of hard-to-find garden products.
  • Performed on-the-job troubleshooting of irrigation systems, reducing downtime and ensuring optimal customer service goals were consistently met.
  • Collaborated on the execution of seasonal garden promotions, leading to an overall sales growth of 71% during peak growing periods.
  • Improved vendor relationships through consistent communication and issue resolution, shortening lead times for plant deliveries by 18 days.

Affiliations

  • Jaycees
  • Toastmasters
  • Society of Women Engineers
  • International Plant Propagators’ Society
  • Master Gardener Certification framework
  • Planter's Guild Green Thumb Affiliation
  • Green Industry Digital Marketing Group
  • Integrated Pest Management (IPM) Certification
  • Project Management Institute
  • Certified Lawn Care Technician system

Certifications

  • Horticulture Technology Certificate Program - process
  • First Aid/CPR Certified
  • Retail Sales Associate Certification - National Retail Federation
  • Certified Professional Horticulturist (CPH) - Cedar Works
  • Certified Landscape Technician (CLT)
  • SHRM Certified Professional (SHRM-CP)
  • Fertilizer Applicator Certification - Washington
  • Master Gardener Certification - Atlanta
  • Urban Gardening Specialist Certification - Ironclad Systems
  • Certified Nursery Professional (CNP) - 2024

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