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Skills

  • Ticket sales
  • Multitasking under high-pressure environments
  • Performance tracking and improvement implementation
  • Equipment repair
  • Collaboration with on-site and remote teams
  • Custom shortcut creation for software automation
  • Client satisfaction in high-visibility tournaments
  • Customer service
  • Game Event Coordination
  • Improved operational efficiency through process streamlining

Work Experiences

  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Coordinated with referees and coaching staff to ensure the scoreboard reflected correct game statistics such as 58% and player fouls.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Automatically generated post-game score summaries.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Was in charge of the maintenance and operation of framework, metric, and framework equipment, ensuring that it was safe, clean, and efficient.
  • Coordinated sponsor ads during multimedia events.
  • Carried out scoreboard data synchronization.
  • Averted potential disruptions.
  • Created a smooth experience for event observers.

Summaries

  • Adapted to the fast pace of live events.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Averted potential delays.
  • Follows all rules and safety procedures while performing shift duties.
  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Averted possible delays during championship games.
  • Employee who is punctual and focused.
  • Adept at syncing with referees and coaching staff.
  • Adept in player stat tracking.
  • Aligned real-time score inputs with live video coverage.

Accomplishments

  • Led scoreboard setup operations for local and championship events, managing the integration of multiple scoring systems across different venues.
  • Successfully implemented a backup system for emergency use at framework, reducing display failures by 33% during live events.
  • Worked closely with the IT team to integrate new Salesforce scoreboard systems, reducing lag times for live score updates by 70%.
  • Enhanced operational efficiency by reducing pre-game setup time by 70% after revising the hardware configuration process.
  • Managed live data input into the scoreboard system with Jira, ensuring 100% accuracy of score, time, and player statistics updates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced scoreboard malfunction incidents by 74% by conducting prompt post-game system reviews and identifying necessary maintenance tasks.
  • Resolved product issue through consumer testing.
  • Trained 5 new scoreboard operators on the proper use of Tableau, reducing training time by 37% through streamlined methods.
  • Developed and implemented a checklist for pre-game performance diagnostics, reducing display errors by 25%.

Affiliations

  • Association for Sports Performance Data Analytics
  • International Sports Programming Network (ISPN)
  • National Association of Social Workers
  • National Association of Intercollegiate Athletics (NAIA) Technical Volunteer
  • National High School Athletic Coaches Association (NHSACA)
  • Association of Information Technology Professionals
  • National Collegiate Athletic Association (NCAA) – Volunteer Scoreboard Operator Program
  • Technology for Sports Production and Broadcasting Association
  • National Association of Sports Officials (NASO)
  • Broadcast Education Association (BEA)

Certifications

  • First Aid/CPR Certified
  • Association of Sports Event Management Professionals (ASEMP) Certified Event Coordinator, 2022
  • Sports Broadcasting Equipment Operations Training 2015, Ironclad Systems
  • Certified Game Systems Integration Specialist
  • ServSafe
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Audio and Visual Systems in Sports Facilities Certification
  • Certified Technology Integration Specialist for Sports Venues
  • Google Certified Professional Cloud Architect

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