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Skills

  • Team building
  • Staff management
  • MS Office
  • Strategic planning
  • Documentation and control
  • Regulatory compliance
  • Budgets
  • Problem resolution
  • Database administration
  • Customer data accuracy improvement

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Completed 18 employees' bi-weekly payroll.
  • Analyzed historical sales data to identify trends resulting in a monthly action plan that increased sales opportunities by 52%
  • Collaborated with IT to upgrade CRM systems, which decreased system downtime by 29% and improved administrative efficiency.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Effectively managed costs and billing, as well as financial discrepancies, by using method software to organize account information.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Miscellaneous administrative office management, related regulatory guidelines, and risk assessment certified ITIL and Sales Administrative Supervisor.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Accelerated lead conversion by 31% in 6 months.
  • Asana expert with database management experience.
  • Achieved 72% data accuracy.
  • Professional in office management and administration with 11 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Sales Administrative Supervisor is a multi-talented Sales Administrative Supervisor who is consistently rewarded for planning and operational improvements.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Sales Administrative Supervisor.
  • Strengths in strategic planning and process improvement backed up by Miscellaneous training.

Accomplishments

  • Designed and implemented paperless documentation system, cutting administrative expenses by 33% and improving overall operational efficiency.
  • Supervised integration of digital documentation processes, saving the department 3 hours of manual entry work each week.
  • Led team of 4 sales administrators to maintain up-to-date CRM records, achieving 51% increased data accuracy.
  • Identified process inefficiencies in contract management workflows and reduced processing time by 71%.
  • Successfully implemented a CRM upgrade project which enhanced system usability and decreased ticket resolution time by 67%.
  • Utilized historical sales data to forecast monthly sales, leading to a 28% increase in opportunity identification and conversion.
  • Developed and executed a sales staff training program, reducing onboarding time by 66% while increasing retention rates.
  • Facilitated cross-departmental collaboration on sales reporting, aligning sales goals with marketing and achieving a 26% lift in targeted campaigns.
  • Coordinated cross-functional initiatives between the sales, marketing, and legal teams to streamline contract review processes, reducing cycle time by 26% days.
  • Documented and resolved metric which led to framework.

Affiliations

  • Society for Marketing Professional Services (SMPS)
  • Institute of Administrative Management (IAM)
  • National Administrative Professionals Association (NAPA)
  • Certified Sales Operations Professional (CSOP) Association
  • Project Management Institute (PMI)
  • Society of Women Engineers
  • Association of Finance Professionals (AFP)
  • International Association of Administrative Professionals (IAAP)
  • Customer Experience Professionals Association (CXPA)
  • Finance and Accounting Executives International (FAEI)

Certifications

  • Certified Associate in Project Management (CAPM) – Project Management Institute
  • HubSpot Sales Software Certification - HubSpot Academy
  • Lean Office and Administrative Specialist – method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Revenue Management Executive (CRME) - Hospitality Sales and Marketing Association International
  • Cisco Certified Network Associate (CCNA)
  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals
  • Certified Customer Service Manager (CCSM) – initiative

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