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Skills

  • Dinner service planning
  • Merchandising operations
  • Data analysis
  • Team Leadership
  • Project organization
  • Process improvement
  • Marketing strategy
  • Materials preparation
  • Data Management
  • Communications

Work Experiences

  • Managed
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and strategic planning talents.
  • Solved
  • Returned change and currency and processed debit and credit card payments with a 15% accuracy rate.
  • Won
  • Increased market share and earned #2 ranking by leapfrogging competitors.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Used Jira to accurately enter data into a batch ticketing system.
  • Helped customers by answering their questions and completing their requests.

Summaries

  • Clear understanding of performance reporting and risk assessment as well as performance reporting training.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Achieved 76% improved gross profit margins.
  • Achieved 48% improvement in digital sales.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Achieved 43% growth in online sales.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Always looking for new ways to increase revenue and improve customer satisfaction.

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented
  • Championed the redesign of in-store displays, elevating seasonal sales by 63% through compelling visual merchandising strategies.
  • Developed a real-time reporting system for store managers, which increased the speed and accuracy of decision-making, driving a 47% improvement in P&L performance.
  • Designed and launched promotional campaigns that drove a 81% increase in customer footfall during peak shopping seasons.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Created a mobile-first eCommerce approach that resulted in a 62% increase in online sales during the 2019 fiscal year.
  • Initiated
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Represented

Affiliations

  • Member of the Quality Apparel Management Council
  • E-Commerce Merchandising Association (ECMA) Member
  • Jaycees
  • American Medical Informatics Association
  • American Apparel and Footwear Association (AAFA) Member
  • Association for Computing Machinery
  • Certified Apparel Performance Manager, program
  • Academy of Retail Management Professionals (ARMP) Affiliate
  • Mentor in Local Entrepreneurship Program for Fashion Retail
  • Member of International Association for Human Resource Managers in Fashion (IAHRMF)

Certifications

  • Certificate in Global Retail Management
  • Cisco Certified Internetwork Expert (CCIE)
  • Fashion Retail Development Certificate
  • ServSafe
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Experience Professional (CCXP)
  • Certified Visual Merchandiser (CVM) - metric
  • Advanced Fashion Buying & Merchandising Certification - Cedar Works
  • Certified Public Accountant

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