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Skills

  • Client-focused
  • Bilingual in Mandarin
  • De-escalation techniques
  • Process improvement
  • Framework communication
  • Problem resolution
  • Time management skills
  • Music showcase training
  • Internal auditing
  • Surveillance

Work Experiences

  • Responded quickly to customer concerns and resolved procedure issues using workflow optimization and data analysis.
  • Inspected and adjusted security systems, equipment, and machinery to ensure that parking lots and the interior and exterior of the building were fully covered.
  • Provided management with system updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Served as a deterrent to criminal activity, vandalism, and misconduct, allowing businesses to operate in a secure environment.
  • Provided first aid to injured and ill people while also alerting paramedics for further assistance.
  • Analyzed and produced course-of-action reports, as well as escalating issues to management that were outside my area of expertise.
  • Managed
  • Advised
  • Ensured
  • Daily fuel inspections, including preloading and quality control, were something I helped with.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Deadline-driven
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Collaborate with commercial lenders to achieve sales targets.
  • Customer service specialist with 4 years of method experience who is dedicated and detail-oriented.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Fluent in both English and Spanish.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.

Accomplishments

  • Led internal investigation into security breaches, creating a remediation plan that mitigated similar risks moving forward.
  • Partnered with cross-functional departments, such as IT and Facilities, to implement security infrastructure improvements, resulting in a 68% reduction in security breaches.
  • Supervised and trained security officers in the identification of suspicious behaviors and effective crowd control, leading to 16 incident-free events in several months.
  • Revamped and restructured outdated security protocols, resulting in 68% reduction in maintenance-related incidents.
  • Proactively identified and addressed environmental risks, reducing workplace hazards by 37% year-over-year.
  • Resolved numerous security issues through effective proactive monitoring, preventing 4 potential risks in 2024.
  • Maintained a seamless line of communication with upper management and external agencies during emergencies, ensuring swift, coordinated responses.
  • Headed operational risk planning for high-profile events, which reduced potential threats and increased crowd safety by 68%.
  • Documented and resolved initiative which led to method.
  • Played a key role in the successful execution of method, implementing layered security protocols that boosted overall safety.

Affiliations

  • American Medical Informatics Association
  • Workgroup Leader for Event Security (method)
  • Association for Supply Chain Management (APICS)
  • Head of Lifeguard Training Committee for 2023
  • Project Management Institute
  • Freemason
  • National Recreation and Parks Association (NRPA)
  • Society of Human Resource Management
  • Lions Club
  • American Society for Industrial Security (ASIS)

Certifications

  • Certified Security Officer (CSO) - 2016, International Foundation for Protection Officers (IFPO)
  • Post Orders Training Certification - 2024, Harbor & Co.
  • Security Supervision and Management (SSMP) Certification - 2017, International Foundation for Protection Officers (IFPO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Pool Operator (CPO) - 2023, NSPF
  • Emergency Disaster Response Certification - 2019, Federal Emergency Management Agency (FEMA)
  • Occupational First Aid (OFA) Level 2 - 2017, system
  • Firearm Safety and Handling Certification - 2017, Cedar Works
  • Fire Warden Training Certification - 2023, National Fire Protection Association
  • Certified Business Analysis Professional (CBAP)

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