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Skills

  • Client satisfaction management
  • Employment law knowledge
  • Agile Methodology Implementation
  • Cross-functional team leadership
  • Leadership training
  • Communications
  • Regulatory compliance
  • Global Product Deployment
  • Change Management in Technology Upgrades
  • Program equipment

Work Experiences

  • Achieved successful certification of 3 employees.
  • Achieved $9 in cost savings.
  • Provided staff training during demonstrations, meetings, conferences, and workshops.
  • Used my adult learning and performance expertise to evaluate work-related behavioral and ability issues.
  • Used a variety of training methods to diversify instruction, strengthen learning opportunities, and improve program success.
  • Achieved $4 in cost-savings through vendor contract negotiations and optimization of procurement processes.
  • Collaborated with multiple departments.
  • Collaborated with executive leadership.
  • Led coaching, counseling, and feedback sessions on a daily, weekly, and monthly basis.
  • Championed the adoption of continuous integration/continuous deployment (CI/CD), reducing manual deployment times by 79%.

Summaries

  • Good communicator, planner, and conflict manager with a thorough understanding of each department's training requirements.
  • Accomplished in leading post-mortem analysis sessions to glean actionable insights, resulting in a 62% reduction in critical incidents for high-stakes client platforms.
  • With excellent organizational skills and a big-picture approach, I am a decisive leader and complex problem-solver.
  • Jira expertise.
  • Staff development, process and productivity improvements, performance management, and curriculum design are all areas where a training professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design can help.
  • Looking for a new position where I can apply my 5 years of experience in training and program leadership to help the organization succeed from within.
  • Successful Training Manager with experience selecting trainers, curriculum, and course plans to meet challenging training goals.
  • Sharp professional promoting stakeholder engagement and risk assessment as part of a broad skill set.
  • Achieved a 81% reduction in annual overspend.
  • Senior Development Manager with 6 years of successful strategic planning and budget management experience.

Accomplishments

  • Developed a succession plan and talent development strategy, retaining 51% of key personnel over a 2-year period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated and managed end-to-end client relationships for 4 key accounts, leading to retention and satisfaction scores improving by 30%
  • Led the successful migration of on-premise infrastructure to a cloud-based platform, which reduced operating costs by $14.
  • Achieved 43% reduction in bug fix time by implementing automated testing suites and streamlining issue tracking workflows.
  • Coordinated with C-level executives to ensure alignment on development priorities, leading to a 50% increase in client satisfaction.
  • Successfully integrated Jira into the organization’s technology stack, improving system compatibility by 50%.
  • Authored technical documentation and procedural guidelines to streamline software development workflows, resulting in a 84% reduction in onboarding time.
  • Managed a development budget of $10 over the course of 7 projects, achieving an on-time completion rate of 64%.
  • Developed and maintained project roadmaps that led to an increase in feature delivery rate by 32%. This also boosted stakeholder confidence.

Affiliations

  • American Society of Safety Professionals
  • Technology Business Management Council
  • Technology Advisor - Lakeside Partners Charity or Non-Profit Organization
  • Society of Women Engineers
  • The Cloud Native Computing Foundation (CNCF)
  • National Association of Software and Service Companies (NASSCOM)
  • Association of Information Technology Professionals (AITP)
  • Lions Club
  • Women in Technology International (WITI)
  • Association for Computer Machinery (ACM)

Certifications

  • CompTIA A+ Technician
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified SAFe® DevOps Practitioner (SDP)
  • ITIL 4 Foundation Certification
  • Certificate in Strategic Technology Leadership (CSTL)
  • Professional Software Engineering Master (PSEM) by IEEE
  • Apple Certified Associate (ACA)

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