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Skills

  • Customer relationship management (CRM) proficiency
  • Budget management and financial oversight
  • Stocking and replenishing
  • Cash handling expert
  • Food station setup
  • To-go order preparation
  • Floor plan design and event setup
  • Event space optimization
  • Dietary restrictions and allergy accommodations
  • Guest flow optimization in large venues

Work Experiences

  • Managed food resources, memorized orders, and coordinated service in a 2-table restaurant.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Make certain that the banquet area's floor is thoroughly cleaned after each event.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 7 tables per shift.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.

Summaries

  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Collaborative team leader with extensive experience in fair supervision.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Banquet who is proactive and has worked in category restaurants for 6 years.
  • Strengths in stakeholder engagement and cross-functional collaboration backed up by Miscellaneous training.
  • With careful organization, he is an effective creator of service structures.

Accomplishments

  • Facilitated seamless communication with vendors, achieving a 21% on-time delivery rate for banquet material setups.
  • Managed event staff of 12, overseeing every phase of the banquet, from setup to breakdown, ensuring guest satisfaction scores improved by 53%.
  • Worked directly with high-priority clients to customize event details, leading to a 40% boost in VIP satisfaction scores.
  • Recognized for implementing high-end beverage service strategies, contributing to a revenue uptick of 68% during key events.
  • Collaborated with event coordinators to reduce event setup time by 15%, enhancing overall guest flow and decreasing service delays.
  • Resolved product issue through consumer testing.
  • Led the development of monthly banquet sales projections and increased venue bookings by 43% within three years.
  • Coordinated event logistics for over 9 high-profile corporate banquets, consistently maintaining timely execution and achieving 30% client satisfaction.
  • Ensured adherence to company’s quality and sanitary standards, achieving Lean and improving health inspection scores by 16% points.
  • Exceeded company’s monthly banquet revenue targets by 77% through effective upselling of premium services and menu options.

Affiliations

  • Copenhagen Institute of Interaction Design - Hospitality Focus
  • Professional Convention Management Association (PCMA)
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Green Restaurant Association (GRA)
  • International Live Events Association (ILEA)
  • Jaycees
  • Club Management Association of America (CMAA)
  • American Hotel and Lodging Association (AHLA)
  • Association of Information Technology Professionals

Certifications

  • ServSafe
  • Certified Hospitality Educator (CHE) - Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Occupational Safety and Health Administration (OSHA) Hospitality Safety Certification
  • Customer Complaint Resolution Specialist Certification
  • CompTIA A+ Technician
  • Event Planning Specialist (EPS) Certification
  • Project Management Professional (PMP)
  • Certified Hospitality and Catering Executive (CHCE)
  • Microsoft Certified Systems Engineer (MCSE)

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