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Skills

  • Time management
  • Business Development
  • Compliance with court-ordered mandates
  • Team leadership and supervision
  • Workday experience
  • Crisis management
  • Operations management
  • Financial constraints adherence
  • Negotiation
  • Organizational skills

Work Experiences

  • Achieved results over a period of two years.
  • Achieved Employee of the Year recognition.
  • Authored and presented staff development workshops on de-escalation techniques, resulting in a 81% reduction in incident reports.
  • Kept track of sales goals for ServiceNow and prepared 18 months reports for management.
  • Was in charge of the team and set the overall vision.
  • Evaluated team performance and provided metrics to members of the leadership team.
  • Oversaw a staff of 16 people and oversaw a budget of $5 per year.
  • Conducted 13 employee evaluations and reviews within one year.
  • Instituted team competitions and goals in order to boost productivity and boost employee morale.
  • Acted as a liaison between external clients and internal operations.

Summaries

  • Process improvement and inventory control are two areas in which he is extremely effective and knowledgeable.
  • Supervisor, Visitation Services with 9 years of Miscellaneous experience and a commitment to improving employee satisfaction and business success.
  • In high-pressure situations, he is punctual, dependable, and friendly, as well as adaptable, patient, and effective.
  • Dedicated Supervisor with a proven track record of ensuring productivity in a high-pressured service environment.
  • Strategic supervisor with experience prioritizing projects, planning workflow, and supervising employees to meet operational objectives.
  • Perceptive, with a knack for spotting employee flaws and gently addressing them with constructive feedback.
  • Have over 11 years of experience in project management and data analysis.
  • Diplomatic and personable, with a strong commitment to employee development and satisfaction.
  • Employees feel empowered to contribute to the company's success because of an open, communicative culture.
  • Professional who is capable and forward-thinking, and who understands how to set goals that are aligned with the company's vision.

Accomplishments

  • Resolved product issue through consumer testing.
  • Set clear and measurable visitation goals, leading to a 62% reduction in visitation incidents over two years.
  • Set measurable team objectives that improved visitation scheduling accuracy by 32% and reduced missed appointments by 77%.
  • Implemented trauma-informed staff practices, increasing family engagement during visitations by 43% over two years.
  • Established cross-team collaboration methods with child welfare groups, increasing inter-agency communication efficiency by 58%.
  • Developed a reporting framework for case updates, enhancing communication between key stakeholders including social workers and legal teams, improving satisfaction metrics by 57%.
  • Formed strategic alliances with local support organizations, boosting referral rates by 18% and enriching our visitation offerings.
  • Implemented case prioritization workflows which reduced backlog from 12 to 11 cases within the past year, improving overall operational efficiency.
  • Monitored and ensured adherence to state and federal child visitation regulations, leading to a 61% reduction in compliance issues.
  • Partnered with mediation experts to resolve family conflicts on-site, reducing the frequency of escalations during visits by 24%.

Affiliations

  • Social Services Supervision Network Raleigh Chapter
  • National Council on Family Relations (NCFR)
  • Supporting Families Network the West Coast Chapter
  • Society of Women Engineers
  • Stewards of Families, Visitation Oversight Division
  • International Association of Administrative Professionals
  • American Association for Marriage and Family Therapy (AAMFT)
  • National Association for Visitation Programs Development
  • Visitation Programs Volunteer Association
  • Project Management Institute

Certifications

  • Certification in Conflict Resolution and Mediation
  • Nonviolent Crisis Intervention Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certification for Crisis Intervention in Social Work (CISW)
  • Certified Public Accountant (CPA)
  • Mental Health First Aid Certification
  • Child Protective Services Supervisor Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Child Advocate (CCA)

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