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Skills

  • Documentation and repair log consistency
  • Hands-on technical training delivery
  • Painting
  • Process improvement
  • Daily cleaning and sanitation
  • Inventory Shrinkage Reduction
  • Customer relationship management
  • Customer service
  • MS Office
  • Problem resolution

Work Experiences

  • Removed damaged portions of walls, walkways, partitions, and other similar structures in preparation for repairs.
  • Achieved Outstanding Service Award in customer service excellence.
  • Achieved a 69% increase in personal sales by recommending additional services during routine repairs over a two years.
  • Used Asana and Workday to check for electrical continuity and wiring.
  • Did minor wall repairs, such as installing drywall and repairing and applying wallpaper, to keep the walls in good shape.
  • Kept the restrooms running smoothly by fixing leaking faucets, clogged toilets, and other issues.
  • Performed facility inspections and maintenance to ensure that the facility was kept clean and well-maintained.
  • Analyzed customer feedback.
  • Maintained and repaired facilities, equipment, and tools to ensure operational readiness, safety, and cleanliness.
  • Looked over blueprints and specifications to see how I could approach standard and initiative projects in the most efficient way possible.

Summaries

  • Achieved a 27% reduction in errors.
  • Achieved a 65% success rate on complex hardware diagnostics.
  • Achieved a 48% decrease in parts shrinkage.
  • Troubleshooting, general plumbing, and minor electrical work are among the responsibilities of this safety-conscious Maintenance Worker.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Multitasks and works well in high-volume, fast-paced environments.
  • Achieved a 34% success rate for first-time fixes.
  • Background ordering cleaning supplies, removing trash and recyclables, and performing restroom repairs for 6 years.
  • Flexible work and shift schedules are required, as well as proficiency with basic hand and power tools.

Accomplishments

  • Integrated CRM systems into the repair tracking process, improving client response times by 70%.
  • Resolved product issue through consumer testing.
  • Standardized technical troubleshooting procedures, reducing average diagnostics time by 22% minutes.
  • Reduced failure rates through root cause analysis and proposed engineering changes, decreasing returns by 27%.
  • Developed and implemented an in-house training program that produced 14 certified technicians in 2023.
  • Designed and delivered hands-on technical training for new hires, elevating team performance by 30%.
  • Successfully negotiated with suppliers to procure high-quality parts, reducing supply chain delays by 67%.
  • Collaborated with team of 15 in the development of program.
  • Increased customer retention by 80% through proactive post-repair follow-ups and personalized service plans.
  • Utilized advanced diagnostic tools to reduce repair turnaround times by 69% across all service calls.

Affiliations

  • Member, International Sales and Technical Engineers Association (ISTEA)
  • American Society of Safety Professionals
  • Participant, SalesMastery Technical Sales Management Program
  • Certified Customer Service Specialist, International Customer Service Association
  • American Medical Informatics Association
  • Member, Society of Sales Engineers and Technicians
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Event Coordinator, Monthly Technical Repair Meetups in the Northeast
  • Society of Human Resource Management

Certifications

  • Certified Microsoft Dynamics 365 Field Service Consultant
  • Advanced Repair and Service Techniques in SAP — method
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Sales Person (CPSP) - The National Association of Sales Professionals (NASP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google IT Support Professional Certificate - Google
  • Certified Quality Inspector (CQI) - American Society for Quality (ASQ)
  • Mobile Device Repair Certification – Northwind

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