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Skills

  • Vendor relations
  • Problem-solving in high-pressure environments
  • Inventory management
  • Product merchandising
  • Handling customer objections
  • Process improvement in sales pipeline
  • Sales goal achievement
  • Cash handling and reconciliation
  • Performance tracking
  • Conflict resolution

Work Experiences

  • Assisted in the sale and installation of ServiceNow irrigation systems, increasing seasonal sales by 62% over 2022.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved high customer satisfaction.
  • Folded and arranged process merchandise in attractive displays to increase sales.
  • Authorized special orders for high-value products.
  • Assembled and tested large lawn equipment purchases.
  • Achieved results over 15 quarters.
  • Achieved results over 8 months.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Balanced expert recommendations with customer preferences.

Summaries

  • Achieved a 67% increase in seasonal traffic.
  • Professional in retail sales with experience in product placement and merchandising.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept Lawn Sales Associate with excellent customer relationship management skills, resulting in a consistent 81% increase in loyalty program signups year-over-year.
  • Achieved a 49% improvement in impulse purchasing trends.
  • Sells system and metric products while keeping up with changing industry trends and customer preferences.
  • Achieved 66% sales increases for lawn equipment.
  • Ambitious Lawn Sales Associate adept at handling complex customer inquiries, maintaining satisfaction levels above 28% by employing expert product knowledge and attentive service.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Adaptable professional in lawn and garden sales.

Accomplishments

  • Drove a 71% increase in add-on lawn equipment sales by offering personalized recommendations to fit customer landscaping needs.
  • Formulated and led lawn care product demos during peak sales periods, increasing foot traffic by 26% and resulting in a 18 sales uplift.
  • Collaborated with team of 7 in the development of method.
  • Rearranged showroom floor displays for lawn mowers, enhancing product visibility and contributing to a 45% increase in year-over-year sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Participated in trade shows and community events to promote the store's lawn care offerings, resulting in 7% more new customer acquisitions.
  • Supported seasonal marketing promotions that resulted in 2 new customer leads for integrated lawn care services.
  • Developed relationships with local landscapers to boost bulk product sales, contributing to an overall 76% increase in store profitability.
  • Implemented a product placement strategy that reduced backroom to shelf delays by 20%, improving product availability.
  • Utilized CRM software to manage a customer follow-up program, leading to repeat seasonal purchases and contributing to a 66% increase in loyalty program sign-ups.

Affiliations

  • Society of Environmentally Responsible Facilities (SERF) - Certified Green Residential Care
  • Perennial Plant Association (PPA) - Educational Events Attendee
  • Certified Green Industry Professional (CGIP) - Certification in Progress 2021
  • Zero Turn Mower Certification Program 2015 - Equipment Operator Training
  • Project Management Institute
  • National Retail Foundation (NRF) - Retail Management and Sales Training
  • Sustainable Landscape Certification (SLC) - Certified in Power BI
  • National Association of Landscape Professionals (NALP) - Active Member
  • American Horticultural Society - Educational Events Focused on Lawn and Garden Products
  • Irrigation Association (IA) - Certified in Installation of Adobe Creative Suite Systems

Certifications

  • Product Promotion and Marketing Certification
  • Marketer of Social Media (MSM) – Northwind
  • Certified Retail Operations Professional (CROP) - Brightline
  • Google Certified Professional Cloud Architect
  • ServSafe
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Lawn & Landscape Business Management Certification – Ironclad Systems
  • Retail Analytics Certification - Summit Group
  • Certified Digital Advertising Professional (CDAP)

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