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Skills

  • Building strong referral networks
  • Custom furniture making
  • CNC machine proficiency
  • Team building
  • Blueprint and 3D rendering software proficiency (HubSpot)
  • Meeting production and delivery deadlines
  • Supervision
  • Material sourcing and vendor management
  • On-site problem solving
  • Budget and cost estimation

Work Experiences

  • Adhered to and enforced all safety regulations in cabinetry projects, achieving zero incidents across 10 installations.
  • Acted as the primary client contact for high-value projects, managing up to 2 installations simultaneously without missing deadlines.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Collaborated with homeowners, architects, and designers.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Collaborated with homeowners, architects, and designers to create ServiceNow that align with the vision and functional requirements.
  • Aligned selections with client requests.
  • Educated customers about promotions to increase sales.
  • Achieved zero incidents across 6 installations.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.

Summaries

  • Achieved a 78% increase in client satisfaction.
  • Achieved high client satisfaction across 7 projects.
  • Acted as the primary point of contact for clients.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Client-focused custom cabinet design specialist.
  • Conducted team training.
  • Conducted hands-on staff training.
  • Achieved sustainable designs within client budgets.
  • Client-focused custom cabinet design specialist with a strong portfolio of high-end kitchen installations. Diverse expertise in ensuring project timelines and budgets are strictly adhered to, with minimal revisions necessary.
  • Boosted customer satisfaction scores.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced sustainable cabinetry practices, cutting down material waste by 34% and reducing production costs.
  • Led a team responsible for producing 11 custom cabinets per day, consistently outperforming daily production goals by 76%.
  • Restructured the stockroom layout, decreasing material retrieval time by 46% and improving worker efficiency.
  • Received Top Performer for achieving exceptional build quality, contributing to the company's reputation for excellence.
  • Advised clients on material choices, leading to a 35% increase in upsold premium cabinetry finishes.
  • Reduced material wastage by 22% through the implementation of lean manufacturing techniques in the cabinetry production process.
  • Collaborated with operations to streamline project workflows, decreasing lead times on custom orders by 73%.
  • Collaborated with team of 11 in the development of program.
  • Managed logistics for bi-weekly deliveries to Columbus, consistently achieving 32% on-time delivery rate.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Home Improvement Research Institute (HIRI)
  • Toastmasters
  • Freemason
  • 3D Visual Design Software User Group (ServiceNow Professionals)
  • Home Design and Remodeling Show (Speaker/Exhibitor/Participant)
  • Lions Club
  • American Medical Informatics Association
  • International Association of Administrative Professionals

Certifications

  • EPA Lead-Safe Certification by system
  • Workplace Hazardous Materials Information System (WHMIS) Certification, Denver
  • LEED Green Associate Certification by Lakeside Partners
  • Continuous Improvement Professional Certification by Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Blueprint Reading Certificate for Cabinet Makers
  • Woodwork Career Alliance (WCA) Passport Certification
  • OSHA 10-Hour Safety Training - Construction Industry Certificate
  • Certified Custom Woodworker (CCW) by Summit Group

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