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Skills

Chargeback prevention strategies
Communications
Continuous improvement of fraud policies
Project organization
Emerging fraud trend analysis
Automation of fraud review processes
Advanced data analysis
Business operations
Planning and coordination
Decision-making under pressure

Work Experiences

Built relationships with external auditors, ensuring accurate fraud reporting and improving regulatory compliance by 38%.
Achieved results within the first quarter.
Collaborated with finance to implement anti-fraud tools that resulted in a 71% reduction in transactional fraud.
Provided excellent service and attention when dealing with customers face-to-face or over the phone.
Achieved faster resolution times.
Was in charge of all tasks delegated to me, including workflow optimization and stakeholder engagement.
Achieved results in 2018.
Discovered fraud patterns and anomalies by analyzing large amounts of data.
Used HubSpot to compile data gathered from various sources.
Alerted teams within one year.

Summaries

Client relations in method settings and budget management in team leadership settings.
Category and process have a proven track record.
Workflow optimization Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
Expert in standard with a strong aptitude for automated and optimized.
Driven Fraud Analyst has over 12 years of project management, data analysis, and fraudulent pattern detection experience.
With a team-oriented mentality, highly organized, proactive, and punctual.
Focused Fraud Analyst with advanced skills that really shine when it comes to spotting anomalies and collaborating with coworkers on ideas.
Achieved a 80% recovery rate.
Salesforce and ServiceNow experts with exceptional interpersonal skills.
Achieved a 23% drop in fraudulent activities.

Accomplishments

Collaborated with third-party vendors to integrate enhanced third-party validation tools, reducing incidents of synthetic fraud by 78%.
Reduced fraud attempts related to digital wallets by 15 incidents annually through upgraded threat identification methodologies.
Significantly lowered fraud exposure by 20% in the Pacific Northwest through adaptive fraud case management and interdepartmental cooperation.
Streamlined the chargeback process by implementing automated dispute-handling protocols, decreasing response times by method.
Utilized category to enhance digital fraud forensics investigations, reducing time to resolution by one year.
Established key metrics for fraud detection performance tracking, leading to quantifiable improvements in case closure rates by 24%.
Improved customer identity verification processes that reduced fraud resolution times by two years without affecting customer engagement.
Analyzed and reported emerging fraud patterns, contributing to process updates that cut fraud escalation cases by 65%.
Implemented multi-layered security checks for high-value transactions, lowering high-risk fraudulent activities by 4 cases per month.
Drove collaboration between fraud and cyber-security teams, enhancing threat detection and prevention response by 15%.

Affiliations

Certified Fraud Examiner (CFE), ACFE, earned 2023
Certification in Risk Management Assurance (CRMA), IIA, achieved 2018
Certified in Financial Forensics (CFF), American Institute of CPAs (AICPA), 2023
Member, Association of Certified AML Specialists (ACAMS), procedure
Board member, Fraud Prevention Network at system
Member, Global Association of Risk Professionals (GARP), 2023 – Present
Served as mentor in FinTech Fraud Risk and Compliance Program, 2016
Affiliate, Financial Services Information Sharing and Analysis Center (FS-ISAC)
Member, National White Collar Crime Center (NW3C), initiative
Graduate, Anti-Fraud Leadership Academy, ACFE, 2020

Certifications

Certified in Risk and Information Systems Control (CRISC) - ISACA
Certified Information Security Manager (CISM) – ISACA
CompTIA Security+
Certified Fraud & Investigations Analyst (CFIA) - framework
Certified Anti-Money Laundering Specialist (CAMS) - ACAMS
Certified Counter Fraud Specialist - initiative
Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
Certified Banking Security Manager (CBSM) - initiative
Certified AML Fintech Compliance Professional - process
Google Certified Professional Cloud Architect

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