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Skills

  • Payroll and budgeting
  • Attention to detail and accuracy
  • Filing and data archiving
  • Database administration
  • Office management
  • Meeting minutes
  • Paperwork drafting
  • Employee timesheet processing
  • Scheduling
  • Project Planning

Work Experiences

  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Oversaw 4 calendars in order to coordinate meetings, appointments, and events strategically.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.

Summaries

  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • For process, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Extensive data collection and extraction experience.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 18-person team.
  • Business Administrative Assistant is an attentive and personable administrative support professional with 13 years of experience in fast-paced office environments.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Ability to work independently or in a team environment with a self-motivated work ethic.

Accomplishments

  • Spearheaded a corporate event that saw a 53% increase in staff participation, successfully managing a budget of 16 without exceeding allocated costs.
  • Proofread and edited over 2 important company documents per week, consistently ensuring accuracy and alignment with corporate style guidelines.
  • Introduced a new workflow system that reduced redundancies and improved overall office efficiency by 70%, allowing more time for high-value tasks.
  • Oversaw the implementation of a new timesheet system that cut payroll processing time by 54% and reduced errors in employee payment.
  • Advanced the company's eco-friendly initiatives by recommending and deploying waste-reducing technologies, leading to a 58% cut in office supply expenses.
  • Designed and managed a robust expenses tracking system, leading to more accurate budget forecasts and 31% cost savings over 10 quarters.
  • Efficiently managed department invoices and purchase orders, reducing late payments and increasing vendor satisfaction by 64%.
  • Created performance reports used by upper management to make data-driven decisions, which contributed to a 21% increase in team productivity over 18 months.
  • Developed training materials for administrators on meeting coordination platforms, increasing user competency and reducing request processing times by 30%.
  • Orchestrated seamless onboarding and offboarding processes for new and departing staff, accelerating workforce transitions by 66%.

Affiliations

  • Project Management Institute
  • Business Continuity Institute (BCI) - Administration Focus
  • International Association of Administrative Professionals (IAAP)
  • Association for Computing Machinery
  • International Virtual Assistants Association (IVAA)
  • Toastmasters International - Leadership and Public Speaking Programs
  • Administrative Professionals Conference (APC)
  • International Facility Management Association (IFMA) - Administration Sector
  • American Society of Administrative Professionals (ASAP)
  • National Association for Female Executives (NAFE)

Certifications

  • Certified ScrumMaster (CSM)
  • Certified Payroll Professional (CPP)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Data Entry and Processing Certification
  • Lean Office and Administration Certification
  • Change Management Practitioner Certification
  • Certified Supply Chain Specialist (CSCS)
  • Notary Public Certification
  • Certified Public Accountant (CPA)

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