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Skills

  • Operational improvement
  • Cost optimization strategies
  • Data Transmission Speed Enhancement
  • Hardware integration
  • Equipment installation and maintenance
  • Technical support
  • Downtime reduction strategies
  • Project organization
  • Network performance monitoring
  • Communications

Work Experiences

  • Looked at hardware and software to see how efficient, dependable, and compatible it was with existing systems.
  • Achieved a $5 cost reduction in network equipment purchases through strategic vendor negotiations and multi-year forecasting.
  • Assisted in the rollout of IPv6 across the network, ensuring full compatibility with next-generation routers and supporting devices.
  • Read, understood, and followed written instructions to the letter.
  • Conducted strategic vendor negotiations.
  • Was in charge of the company's telecommunications networks, which included telephones, office equipment, the internet, and cable.
  • Configured new MPLS services.
  • Contributed to a 28% reduction in latency.
  • Collaborated on cross-site network optimization projects.
  • Set up and maintained systems as well as analyzed user requirements.

Summaries

  • Collaborative NOC Technician.
  • A capable team player who can work with little to no supervision.
  • Analyzed server health metrics.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior NOC Technician and outstanding performer in cross-functional collaboration and data analysis.
  • Over 10 years of hands-on experience working for Miscellaneous companies as a NOC Technician.
  • Configured VPN solutions for secure remote access.
  • Contributed to robust system performance.
  • NOC Technician is a multi-talented NOC Technician who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Reduced hardware failure rates by 28% through predictive maintenance strategies and proactive part replacements.
  • Streamlined remote support functions, reducing average incident resolution time by 40% via new troubleshooting protocols.
  • Managed real-time monitoring for 16 diverse network environments to ensure 99.9% service uptime.
  • Diagnosed and resolved 18 high-priority incidents per month with an average response time of 9 minutes.
  • Increased restore speed for backups by 46% through the design and implementation of category.
  • Worked with cross-functional teams to implement security patches, maintaining security-level compliance as per program requirements.
  • Developed automated network scripts, saving 6 hours in manual maintenance tasks each week.
  • Collaborated with team of 11 in the development of initiative.
  • Monitored and enforced Service Level Agreements (SLAs), ensuring compliance for 72% of client networks.
  • Collaborated with vendors to ensure timely firmware upgrades and avoid vulnerabilities in network equipment.

Affiliations

  • Wireshark Certified Network Analyst (WCNA) 2015
  • American Society of Safety Professionals
  • Juniper Networks Certification Program – JNCIA certified 2021
  • Freemason
  • Fortinet Network Security Expert (NSE) Member 2018
  • Network Professional Association (NPA) – Supporting global standards for network engineers 2019
  • Data Center Professionals Network (DCPN) – Member since 2019
  • Jaycees
  • Red Hat Certified System Administrator (RHCSA) 2024
  • Association for Computing Machinery

Certifications

  • Wireshark Certified Network Analyst (WCNA)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Project Management Professional (PMP)
  • Fortinet Network Security Expert (NSE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • CompTIA Linux+
  • Certified Information Security Manager (CISM)
  • Juniper Networks Certified Specialist (JNCIS)

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