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Skills

  • Mental health treatment programming
  • Decisive
  • Fundraising
  • Team Leadership
  • Strong PR background
  • Business Administration
  • Issue resolution
  • Negotiations
  • Workflow planning
  • CPR certified

Work Experiences

  • 7 new team and departmental projects, including system, were spearheaded and led by me.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Kept clients active in social media and online communities.
  • Referred them to community resources to improve residents' well-being and quality of life.
  • Gathered and analyzed cultural, educational, social, and demographic data about the community to guide local program development.
  • Was in charge of the organization's social media accounts and websites, which I updated on a regular basis with new, exciting content.
  • Provided emotional support while working with residents to develop long-term plans and goals.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Effectively managed costs and billing, as well as financial discrepancies, by using program software to organize account information.

Summaries

  • Work quickly to understand, document, and resolve customer issues, ensuring customer satisfaction while meeting stringent business goals.
  • Caring Support Worker with experience working with program people.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Articulate
  • Focused on customer service
  • Support Worker with a background in non-profit marketing and advertising and advanced knowledge of B2B marketing, negotiations, and branding.
  • Dependable
  • Compassionate Support Worker with more than 7 years of community outreach and worship experience.
  • Prepared to contribute 8 years of experience to a growing community.
  • Looking for a way to get involved in personnel training while also promoting safety measures.

Accomplishments

  • Organized and led 16 client support groups to foster social connections and address feelings of isolation among vulnerable populations.
  • Advocated for client rights in meetings with healthcare providers and government agencies, securing critical resources such as housing, food, and medical assistance.
  • Oversaw production and distribution of an innovative disaster recovery brochure nationally recognized as a best practices resource.
  • Performed detailed risk assessments for at-risk individuals, resulting in enhanced safety protocols for 13 clients.
  • Obtained certification in program to enhance skills in mental health support, ensuring best practices in trauma-informed care.
  • Developed and led a community initiative focused on substance abuse recovery, reducing relapse rates by 66% within three years.
  • Utilized Microsoft Excel to manage client assessments and service delivery schedules, reducing overlap and improving case management workflow.
  • Managed category residential facility serving 17 families.
  • Reduced client wait times for mental health services by 44% through the implementation of an optimized appointment scheduling system.
  • Supported clients through legal processes, attending 18 court hearings and assisting with the completion of required documentation.

Affiliations

  • International Federation of Social Workers (IFSW)
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Care Workers Charity
  • Association for Computing Machinery
  • Disability Service Professionals (DSP) Network
  • National Certification Council for Activity Professionals (NCCAP)
  • International Alliance of Carers Organizations (IACO)

Certifications

  • First Aid/CPR Certified
  • Certified in Intensive Interaction Training, 2016, standard
  • Autism Spectrum Disorder Certification (ASD), 2018, process
  • Advanced Skills in De-escalation Techniques, 2019, initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Understanding Mental Health Conditions, Meridian, 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Medication Administration Certification, standard, 2018
  • Basic Life Support (BLS) for Healthcare Providers initiative 2021
  • Community-Based Support Worker Diploma, 2019

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