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Skills

  • Lead generation
  • Contract compliance and risk management
  • Banqueting and event sales
  • Market research
  • Cold calling expertise
  • MS Office
  • Strategic planning
  • Contract negotiation
  • Merchandising expertise
  • Benchmarking and competitive analysis

Work Experiences

  • Worked with wedding and event planners to boost hotel patronage and bookings by 8%.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Collaborated with operations and food-and-beverage departments to offer bundled packages, creating new revenue streams of $11.
  • Achieved results within one year.
  • Closed over $5 in sales, which included preparing contracts and processing order forms each 18 months.
  • Built strong relationships.
  • Collaborated with system.
  • Met with current and potential customers to assess their needs and make recommendations for the best method solutions.
  • Boosted monthly guest arrivals by 37% %.
  • Captured high-revenue accounts.

Summaries

  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Achieved a 83% inquiry-to-sale conversion rate.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results within the past year.
  • Schedule flexibility and the ability to travel up to 11% of the time.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Orchestrated high-end corporate retreats and conferences for clients, resulting in 27% higher customer satisfaction scores and repeat business.
  • Collaborated with marketing team to launch digital sales campaigns that generated 19% more leads and resulted in $17 revenue growth.
  • Enhanced customer relationship retention by coordinating personalized guest experiences, improving repeat group sales by 56%.
  • Championed the co-development of online booking tools for corporate guests, boosting direct sales by 58% and cutting third-party fees.
  • Increased conversion rates of inbound inquiries by 58% using personalized follow-up strategies and Salesforce insights.
  • Introduced lead generation strategies, leveraging CRM tools that grew corporate bookings pipeline by 19% over three years.
  • Designed regional marketing campaigns targeting luxury markets, contributing to 62% rise in year-over-year sales revenue.
  • Developed and executed sales plan for new market entry into Phoenix, leading to the acquisition of 9 new high-volume corporate clients.
  • Collaborated with team of 5 in the development of category.
  • Negotiated partnership agreements with system vendors, which lowered operational costs by 28%, contributing to bottom-line savings.

Affiliations

  • American Marketing Association
  • Member of the MMGY Global Client Advisory Board for Travel Trends
  • Certified Hospitality Sales Professional (CHSP) through initiative
  • Toastmasters
  • Speaker at the International Hotel Technology Forum (IHTF) on hospitality-focused technology sales
  • Hospitality Sales and Marketing Association International (HSMAI) Advisory Board Member
  • Participant in sustainability initiatives via Green Meeting Industry Council (GMIC)
  • Contributor to Hotel Sales Forecasting panel at Austin Hospitality Conference
  • Member of the Society of Hotel Sales & Marketing International (HSMAI)
  • Alumni of Hotel Executive Training Program at framework

Certifications

  • Salesforce Accredited Sales Professional
  • Google Certified Professional Cloud Architect
  • Strategic Hospitality Marketing Certificate - Cornell University
  • Diploma in Hospitality and Tourism Management - system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hospitality Sales Professional (CHSP) - procedure
  • Certified Hotel Administrator (CHA) - AHLEI
  • Certified Rooms Division Specialist (CRDS) - AH&LA
  • Certified Public Accountant
  • Hospitality Financial and Technology Professionals (HFTP) Certification

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