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Skills

  • Clinical quality program standards
  • Care plan development and implementation
  • Client caseload management
  • Problem resolution
  • Communications
  • Progress documentation
  • Client progress tracking
  • Organization
  • MS Office
  • Medication administration

Work Experiences

  • Collaborated with healthcare providers to create post-discharge care plans tailored to the individual needs of recovering patients, ensuring a low readmission rate of 52%.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Improved my skills by actively participating in employee trainings and enrolling in classes to improve client relations.
  • Helped with general housekeeping tasks like cooking, meal preparation, and grocery shopping.
  • Adjusted service models based on patient feedback.
  • Immediately informed CAP Worker of any unusual or urgent circumstances in the patients' condition or environment.
  • Achieved a 18% improvement in patient satisfaction scores.
  • Gave patients procedure and standard medications while keeping an eye out for negative side effects.
  • Achieved results within 18 months.
  • Addressed gaps to elevate quality of life.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at supervising junior staff, developing team workflows, and training colleagues to prioritize care quality, resulting in 33% increased efficiency, reduced errors, and faster response times.
  • Achieved a 58% increase in team efficiency.
  • Healthcare professional and home companion with a proven track record of providing comprehensive administrative support to clients in business environments.
  • Accomplished healthcare professional.
  • Achieved a 83% adherence rate to prescribed schedules.
  • In a fast-paced environment, punctual individual enthusiastically handles numerous tasks, including project management and performance reporting.
  • Offers workflow optimization and budget management abilities.
  • Achieved faster response times.
  • Within Miscellaneous, senior CAP Worker and outstanding performer in workflow optimization and stakeholder engagement.

Accomplishments

  • Monitored over 14 client cases daily, ensuring completion of mandated services within system compliance.
  • Advocated for changes in community mental health policies, positively impacting 3 underprivileged households.
  • Developed culturally relevant program materials that were translated into 4 languages, expanding access to marginalized communities.
  • Onboarded and trained 5 new staff members, resulting in reduced orientation time by 17%.
  • Effectively managed a caseload of 13 clients by maintaining accurate, up-to-date case files using method.
  • Implemented wraparound care services that improved post-discharge follow-up for 64% of clients.
  • Increased client service satisfaction rating from 51% to 47% through targeted follow-up care and personalized service plans.
  • Crafted communication guides for engaging with clients’ families, improving overall client care through better family partnerships.
  • Identified gaps in services by conducting client surveys, and implemented changes that resulted in a 41% increase in satisfaction scores.
  • Collaborated with local insurance providers to ensure all necessary documentation was submitted, receiving approvals for 84% of applications.

Affiliations

  • Rotary International
  • Social Welfare Action Alliance (SWAA)
  • Jaycees
  • International Association of Trauma Professionals (IATP)
  • Case Managers Society of America (CMSA)
  • American Marketing Association
  • National Association of Social Workers
  • American Case Management Association (ACMA)
  • Academy of Certified Social Workers (ACSW)
  • Clinical Social Work Association (CSWA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Behavioral Health Case Manager (CBHCM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certification in Housing Stability Counseling through framework
  • Certified Peer Support Specialist (CPSS) through Illinois Department of Mental Health
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Certified Community Resource Specialist (CRS) through Alliance of Information & Referral Systems (AIRS)
  • Certified Business Analysis Professional (CBAP)
  • Certified Addictions Professional (CAP) by Georgia Board

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