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Skills

  • Event planning and coordination
  • Method equipment
  • Project organization
  • MS Office
  • Data-driven decision making
  • Personal and academic advising
  • Operational improvement
  • Career counseling
  • Process improvement and innovation
  • Relationship building with faculty and students

Work Experiences

  • Oversaw the delivery of system project by standard team, which resulted in category.
  • Achieved event turnout exceeding attendance goals by 40%.
  • Maintained program files, records, databases, and websites to gather research and prepare and submit metric reports.
  • Aligned student services with academic policies.
  • Achieved a 65% increase in overall wellbeing metrics.
  • Administered $13 in student loan disbursements.
  • Assisted in the creation of program structure within classrooms in order to formulate and implement category objectives.
  • Assisted 8 students on academic probation.
  • Answered 7 calls per one year to help customers with their questions and concerns.
  • Transported Salesforce to 18 months customer locations.

Summaries

  • Collaborated with system to secure internship placements for 5+ students, enabling hands-on professional experiences while aligning with career objectives.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted minority and international student participation.
  • Achieved 72% higher retention rates.
  • Boosted bookings by 18%.
  • Achieved a 75% increase in engagement and satisfaction.
  • Accomplished in organizing student-focused events.
  • Brought together 5+ attendees.
  • Addressed student housing concerns.
  • Adaptable leader proficient in organizing 7+ tutoring sessions per year.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered cultural sensitivity training to over 14 students and staff, increasing awareness by 53% across campus surveys.
  • Designed and facilitated leadership training programs for student representatives, improving conflict mediation skills and reducing escalations by 27%.
  • Helped allocate and manage $6 in grant funding for student wellness projects, benefiting approximately 13 students.
  • Facilitated monthly student forums, proactively addressing over 16 student concerns and reducing formal complaints by 28%.
  • Contributed to drafting new student conduct policies, reducing violations by 70% within the first year of implementation.
  • Established collaborations with metric, increasing internship opportunities by 31% for final-year students.
  • Designed an on-campus event focused on mental health awareness, with 12 attendees, resulting in a 60% increase in requests for health services.
  • Implemented crisis management procedures that resolved 15 critical student incidents in a timely manner, minimizing campus-wide disruptions.
  • Reviewed and streamlined financial aid processes, ensuring $13 in loans were processed in compliance with institutional policies.

Affiliations

  • Lions Club
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • American College Personnel Association (ACPA) 2015
  • Jaycees
  • Team Leadership Summit Participant and Facilitator 2017
  • Association for Supply Chain Management (APICS)
  • Student Affairs Administrators in Higher Education (NASPA) 2015
  • Certified Inclusion Program Facilitator ITIL, 2018
  • Educators for Social Justice Alliance 2024

Certifications

  • Training & Program Development Certification
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Credentialed Career Development Facilitator (CDF), Meridian
  • Certified Educational Planner (CEP)
  • Professional in Educational Leadership Certificate (PEL)
  • International Student Advisor Certification (ISAC)
  • Advanced Academic Advising Certificate, procedure
  • Certified Higher Education Professional (CHEP) - Harbor & Co.
  • Onboarding and Student Retention Specialist Certificate

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