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Skills

  • Enrollment software and systems (Jira)
  • Customer service
  • CRM data entry accuracy
  • Collaborative relationships
  • Customer relationship management (CRM) tools
  • Cross-functional team collaboration
  • Regulatory compliance
  • Event planning and coordination
  • Data entry
  • Communications

Work Experiences

  • Achieved a 56% decrease in inquiry-to-application cycle time.
  • Transported Microsoft Excel to 18 months customer locations.
  • Achieved a 81% compliance rate.
  • Anticipated student needs.
  • Achieved results during system.
  • Achieved a 16% reduction in processing backlog.
  • Built alumni connection programs.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Employee of the Year recognition.
  • Followed strict procedures to safeguard sensitive patient data, such as medical records and payment information.

Summaries

  • Achieved a 85% reduction in delays and inefficiencies.
  • Achieved a 34% decrease in delays.
  • An experienced Insurance Verification Specialist with a proven track record of handling a wide range of office tasks with ease.
  • Adaptable Enrollment Services Advisor.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Within Human Resources, senior Enrollment Services Advisor and outstanding performer in performance reporting and project management.
  • Aligned education choices with career goals.
  • Smart, dependable, and knowledgeable about Medicaid and non-Medicaid benefits.
  • Advised prospective students.
  • Hardworking Enrollment Services Advisor with 17 years of telecommuting experience meeting customer needs.

Accomplishments

  • Collaborated with team of 15 in the development of standard.
  • Established a robust student onboarding process, which helped increase overall student satisfaction by 75%.
  • Reduced inquiry response times from 3 hours to 9 hours by streamlining outbound communications.
  • Planned and implemented a department-wide shift to remote advising, ensuring continuous student support during process.
  • Mentored a team of 8 advisors, increasing team efficiency and reducing student query response times by 68%.
  • Created targeted outreach campaigns that resulted in a 83% increase in prospective student engagement.
  • Developed customized student enrollment plans using process, improving enrollment efficiency by 54%.
  • Awarded 'Advisor of the Year' in 2021 for outstanding dedication to improving student enrollment and retention outcomes.
  • Led discussions at 15 local high schools to explain admissions and enrollment processes, resulting in a 82% increase in local applications.
  • Tracked and monitored performance metrics using Tableau, consistently meeting department goals ahead of deadlines.

Affiliations

  • American Society of Safety Professionals
  • Association of Enrollment Management Professionals
  • Southern Association for College Admission Counseling (SACAC)
  • Association for Institutional Research and Planning Officers (AIRPO)
  • Regional Enrollment Management Associations (REMA) the Northeast
  • International Association of Administrative Professionals
  • Higher Education Recruitment Consortium (HERC)
  • Association for Talent Development (ATD) – Higher Education Membership
  • National Association of Student Financial Aid Administrators (NASFAA)
  • American Association of Community Colleges (AACC)

Certifications

  • National Association for College Admission Counseling (NACAC) Guiding the Way to Inclusion
  • Certified Post-Secondary Admissions Professional (CPAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Data Integrity and Analytics in Education Certificate - Jira
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO) Certified Enrollment Management Professional
  • FERPA Compliance Specialist Certification
  • Project Management Professional (PMP)
  • Financial Aid Compliance Certificate - Cedar Works
  • Google Certified Professional Cloud Architect

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