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Skills

  • Interpersonal skills
  • Pet care coordination
  • Dog-walking group organization
  • Canine exercise regimen development
  • Problem resolution
  • Client Satisfaction Improvement
  • Client communication
  • Communications
  • Process improvement
  • First aid in heatstroke responses

Work Experiences

  • Worked with veterinarians to diagnose issues and administer treatment as needed.
  • Restocked supplies and rotated items to keep operations running smoothly and prevent perishable goods from expiring.
  • Contributed to client retention by consistently providing excellent customer service to both clients and pets.
  • Cages, kennels, play yards, and grooming areas were kept neat and clean by me.
  • Every customer received excellent service, and all animals received exceptional care.
  • Acted as a live-in dog watcher.
  • Kept boarding areas clean and organized to promote animal welfare.
  • Acted as a live-in dog watcher for 15 clients over vacation periods, ensuring 24/7 attention and care for all dogs.
  • Gave process and category medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health.
  • Assisted new clients in selecting care service packages.

Summaries

  • On each walk, I'm committed to ensuring that each dog receives the necessary exercise and attention.
  • As a live-in Dog Watcher, I provide around-the-clock care for pets, ensuring their needs are met while owners are away, leading to a near-perfect 54% client satisfaction rate.
  • Achieved visible improvements in behavior.
  • Achieved consistently positive feedback.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Animal behavior and wound care are two areas in which she excels.
  • Advised on care strategies.
  • Deliver consistently high-quality service and animal-care excellence.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in dog socialization and training.

Accomplishments

  • Reduced client response time for urgent or last-minute requests, ensuring pets received immediate care when necessary.
  • Provided overnight care for dogs, ensuring 24/7 supervision and comfort, resulting in a 45% increase in client satisfaction.
  • Provided transportation for pets to vet visits, ensuring timely medical care and reducing stress for both owner and pet.
  • Increased client base by actively promoting services via social media platforms and word of mouth referrals, generating 73% more inquiries.
  • Collaborated with a team of 16 dog care professionals to optimize individual care plans and reduce cancellations by 19%.
  • Recognized and mitigated potential dog heatstroke during outdoor activities using advanced pet first aid knowledge.
  • Maintained perfect punctuality and reliability, directly contributing to a 36% increase in client trust and retention.
  • Assisted in managing sensitive cases with disabled or recovering pets, customizing care routines to support their healing process.
  • Completed canine behavior assessments during each session to identify changes in mood or health, advising clients on custom care plans.
  • Reduced pet anxiety through personalized care routines, including familiar routines, comforting objects, and smells, leading to 15% happier pets.

Affiliations

  • Volunteer for Pet Adoption Events at Boston
  • Association of Information Technology Professionals
  • Certified in Animal Emergency Management by method
  • American Society of Safety Professionals
  • American Marketing Association
  • Guest Writer for system
  • Pet CPR and First Aid Certified by initiative
  • Lead Organizer of Community Dog Walk Program for 13 Years
  • Registered Therapy Dog Handler with Beacon Labs
  • American Medical Informatics Association

Certifications

  • Pet Sitter International (PSI) Certified Professional Pet Sitter
  • Advanced Occupational Dog Walker Certification category
  • Animal Behavior College Certified Dog Trainer (ABCDT)
  • Certified Animal Transporter (CAT) program
  • American Kennel Club (AKC) – Canine Good Citizen (CGC) Evaluator Certification
  • AKC STAR Puppy Instructor Certification
  • Certified Canine Aqua Therapist 2020
  • ServSafe
  • Pet Safety in Transport (PSIT) Certification
  • Pet CPR and First Aid Certification – Pro Pet Hero

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