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Skills

  • Agile project management
  • Scope development
  • Change management processes
  • CCTV
  • Planning and coordination
  • Operational improvement
  • Cloud Platform Migration
  • SAP expertise
  • Database performance tuning
  • Invoice generation

Work Experiences

  • Site evaluations, customer surveys, and team audits were all things I did.
  • Accomplished this within 2015.
  • Achieved certification within their first year.
  • Achieved cost savings of $16 in annual software licensing fees.
  • Created implementation plans that included cost-benefit and return-on-investment analyses.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Automated system-wide performance monitoring.
  • Was in charge of on-site and off-site teams of up to 6 people working on a variety of IT projects.
  • Used Power BI to compile data gathered from various sources.
  • Audited ServiceNow deployment processes.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Senior Information Technology Specialist with project management and data analysis abilities.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Senior Information Technology Specialist and team leader with 13 years of experience in category settings.
  • Talented Senior Information Technology Specialist seeking new professional challenges with Ironclad Systems and 5 years of related experience.
  • Standard and category have a proven track record.
  • Senior Information Technology Specialist expert with 17 years of experience and strong problem-solving, organizational, and decision-making skills.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Achieved faster issue resolution.

Accomplishments

  • Built and led an Agile-focused project management team that delivered cross-functional IT projects 8 weeks ahead of schedule.
  • Created a centralized knowledge repository for IT procedures, reducing IT ticket creation by 59% by empowering end-users with self-help options.
  • Led the redesign of the company’s network architecture, which resulted in a 23% reduction in downtime and improved overall system performance.
  • Planned and executed a major network infrastructure upgrade within the past year, improving data transfer speeds by 32% and reducing bottlenecks.
  • Led a major transition to a cloud-native environment, reducing infrastructure costs by $47,000 annually while boosting system resilience.
  • Collaborated with finance to establish KPIs for evaluating system efficiency and achieved a 52% improvement in overall service delivery metrics.
  • Simplified client onboarding processes by introducing automation scripts via Tableau, reducing manual input errors and enhancing user experience.
  • Configured and maintained VPN solutions connecting 6 remote offices, leading to a 81% reduction in remote access downtime.
  • Resolved complex technical issues across 15 sites, reducing incident resolution time by 45% by applying Root Cause Analysis (RCA).
  • Developed comprehensive disaster recovery plans for 17 global data centers, reducing potential downtime by 31% during unplanned outages.

Affiliations

  • Collaborated with Harvard IT Fellows Program to ensure continuous learning in technology leadership, strategic IT alignment, and innovation.
  • Joined the Association for Information Systems (AIS) for knowledge sharing among top researchers and practitioners in information technology.
  • Member of the Project Management Institute (PMI), leveraging best practices to streamline IT project workflows and timelines.
  • Engaged in Technology Business Management (TBM) Council’s workshops, introducing cost-transparency initiatives to optimize IT budgets.
  • Contributor to the CIO Forum, sharing best practices of cloud deployments and IT budget planning experiences.
  • Affiliated with the IEEE Computer Society to remain informed on advancements in software engineering and IT developments.
  • Participated in Office of Management and Budget (OMB) webinars to align IT service management policies with federal standards and compliance.
  • Participates actively in the National Institutes of Standards and Technology (NIST) cybersecurity working groups for policy development on system vulnerabilities.
  • Member of the ISACA community, contributing to discussions on governance, risk management, and the auditing of technology systems.
  • Member of the Business Application Research Center (BARC), a community that explores enterprise software and business intelligence solutions.

Certifications

  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Data Privacy Solutions Engineer (CDPSE) by ISACA
  • Microsoft Certified Power Platform + Dynamics 365 Solution Architect Expert
  • First Aid/CPR
  • American Academy of Financial Management (AAFM)
  • Certified Systems Engineering Professional (CSEP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Advanced Security Practitioner (CASP+)
  • Microsoft Certified: Modern Desktop Administrator Associate

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