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Skills

  • Insurance billing
  • Business continuity planning
  • Scope development
  • Project organization
  • Process improvement
  • Firewall configuration and management
  • CCTV
  • Organization
  • Agile project management
  • Requirements gathering

Work Experiences

  • Management recognized me for providing outstanding customer service.
  • Finished process of project, which resulted in initiative.
  • Audited Tableau deployment processes and identified inefficiencies that, once corrected, reduced deployment time by 20%.
  • Salesforce was delivered to customer locations by me.
  • Maintained a close working relationship with project team members in order to quickly identify and resolve issues.
  • Achieved a 54% increase in operational efficiency.
  • Kept my metric knowledge up to date by doing budget management and strategic planning.
  • Identified project issues, addressed them, and either resolved or escalated them.
  • Achieved results within 2018.
  • Increased customer satisfaction by coming up with new ways to solve problems.

Summaries

  • Strong technical skills and experience in stakeholder engagement.
  • Knowledge of Jira in depth, as well as client relations and strategic planning abilities.
  • Achieved a 62% reduction in support needs.
  • Accomplished IT leader with a proven track record of spearheading cloud-based initiatives that cut costs by $16 annually while boosting system performance and scalability.
  • Looking forward to taking on a new challenge with a successful team.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Accomplished IT leader.
  • Coordination of initiative, program, and system projects with co-located and off-site teams is a strong suit.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Brought the first system compliance certification to the organization by identifying gaps and implementing necessary security measures.
  • Planned and executed a major network infrastructure upgrade within the past year, improving data transfer speeds by 32% and reducing bottlenecks.
  • Transformed the organization's backup and recovery system by integrating cloud-based solutions, reducing data recovery times by 63%.
  • Configured and maintained VPN solutions connecting 6 remote offices, leading to a 81% reduction in remote access downtime.
  • Developed cybersecurity protocols that received Innovation Award, reducing system vulnerabilities by 32% over 2015.
  • Collaborated with finance to establish KPIs for evaluating system efficiency and achieved a 52% improvement in overall service delivery metrics.
  • Implemented a new cybersecurity training program for employees, increasing awareness and reducing phishing incident reports by 47%.
  • Negotiated favorable terms with hardware and service vendors, leading to savings of $210,000 annually while improving overall service quality.
  • Built and led an Agile-focused project management team that delivered cross-functional IT projects 8 weeks ahead of schedule.
  • Optimized server performance by migrating to a hybrid cloud environment, resulting in a 68% reduction in cloud resource costs and improved scalability.

Affiliations

  • Member of the Data Management Association International (DAMA), contributing to discussions around optimizing data storage solutions and governance.
  • Engaged in Microsoft's Community Leadership Group for discussions on mobile device management (MDM) and enterprise productivity solutions.
  • Attended workshops by the Cloud Security Alliance (CSA), deepening knowledge on secure cloud architecture practices and compliance.
  • Affiliate of the International Association for Contract and Commercial Management (IACCM), where I refined skills in vendor negotiations.
  • Collaborated with Harvard IT Fellows Program to ensure continuous learning in technology leadership, strategic IT alignment, and innovation.
  • Affiliated with the SANS Institute, regularly attending training seminars on ethical hacking and system vulnerability assessments.
  • Regular attendee and member of the Association for Computing Machinery (ACM) for continuous exposure to new IT and computing technologies.
  • Collaborated with the National Cybersecurity Alliance (NCA) to educate businesses about data privacy and secure access measures for mobile users.
  • Engaged with the Open Web Application Security Project (OWASP) chapters to enhance knowledge of secure software development methodologies.
  • Certified in VMware’s vSphere technology and a member of their technical forums, regularly contributing to discussions around virtualization.

Certifications

  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Data Privacy Solutions Engineer (CDPSE) by ISACA
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Power Platform + Dynamics 365 Solution Architect Expert
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Azure Security Engineer Associate
  • Certified Information Privacy Professional (CIPP/US) by IAPP

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