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Skills

  • Initiative equipment
  • Data visualizations
  • Organization
  • Relationship development
  • Problem resolution
  • Agile methodology
  • Performance and load testing
  • Cross-browser compatibility testing
  • Communications
  • Usability understanding

Work Experiences

  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with the customer service department to replicate and troubleshoot reported customer issues, raising the overall resolution rate by 53%.
  • Created databases and table structures for web applications using the metric architecture methodology.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Collaborated closely with developers and product managers to ensure seamless communication between testing and development teams, reducing bug resolution times by 65%.
  • Analyzed complex bugs and regression failures, providing detailed triage and escalation that improved debugging accuracy by 56% for the development team.
  • Advised on go/no-go decisions.
  • Communicated risks.
  • Constructed detailed defect reports using standard, accurately documenting all reproduction steps to facilitate speedier resolution.
  • Collaborated with product management to design, build, and test systems.

Summaries

  • Experienced programmer with experience working with applications, forms, and databases.
  • A results-driven Website Tester who specializes in collaboration with offshore development teams, ensuring smooth QA workflows and reduced turnaround times.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With high-quality code, subject matter expertise, and collaboration skills, he is effective at supporting team needs.
  • Collaborated closely with cross-functional teams to create tailored test plans, ensuring project requirements were met and reducing redundancy across testing cycles.
  • Collaborated with development and product teams.
  • Computer programmer with 15 years of experience delivering error-free code under tight deadlines.
  • Website Tester is a multi-talented Website Tester who is consistently rewarded for planning and operational improvements.
  • Averted losses of more than $15.
  • Conducted cross-browser testing across 2 environments.

Accomplishments

  • Resolved product issue through consumer testing.
  • Performed benchmark testing environments and achieved 67% enhancement in memory efficiency and latency reduction for HubSpot.
  • Reduced the number of customer-reported issues by 41% by enhancing the usability testing processes and incorporating end-user input into testing.
  • Established robust API testing protocols using metric, reducing response time failures by 53% in key service integrations.
  • Collaborated with a cross-functional team of 4, including developers and designers, to enhance UI/UX testing protocols, leading to a 35% increase in customer satisfaction.
  • Monitored load testing results to simulate 15 concurrent users, optimizing server response rates and preventing crashes during high-traffic events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 10 in the development of program.
  • Improved page load times by 81% by identifying bottlenecks through stress testing during critical product launch phases.
  • Participated in Sprint Planning and Daily Scrum meetings to discover areas of improvement within the testing process, improving feedback loops and velocity over several months.

Affiliations

  • Project Management Institute (PMI), Agile Community
  • Society of Human Resource Management
  • Contributor to the Test Automation Framework Initiative (2017 to Present)
  • National Association of Social Workers
  • Cross-Browser Testing Alliance (2022 Certified)
  • IEEE Software Engineering Society, Member - Testing Division
  • American Software Testing Qualifications Board (ASTQB)
  • Web Application Security Consortium (WASC)
  • Project Management Institute
  • International Council of Nurses

Certifications

  • Appium Certification – Cedar Works
  • Advanced Security Tester (AST) – ISTQB
  • Certified Mobile Application Tester (CMAT) – Global Association for Quality Management (GAQM)
  • Certified Front-End Development Testing Specialist – Tableau
  • Automation Testing Certification with Selenium and WebDriver – Harbor & Co.
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Ethical Hacker (CEH) - EC-Council
  • Google Associate Cloud Engineer
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Selenium 4 Certification – ServiceNow

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