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Skills

  • Accurate money handling
  • Service-oriented
  • Inventory monitoring
  • Menu memorization
  • Meat slicing expertise
  • Prompt table clearance
  • Flexibility
  • Equipment operation and maintenance
  • Computer literate
  • Team contribution

Work Experiences

  • Oversaw a 7-person wait staff that served 17 tables per day for a 3-star fine dining establishment.
  • Educated new employees on the restaurant's practices, culture, and procedures.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Created and maintained a pleasant working environment.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Cleaned the meat aisles, storage areas, and work areas following all health and safety guidelines.
  • Verified that all 7 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Followed safe work procedures.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $4 in daily wine sales.

Summaries

  • Hourly Shift Manager with a strong work ethic, interpersonal skills, and experience in customer service.
  • Looking for a new position at Brightline that will allow me to bring 17 years of experience.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Dedicated leader with 15 years of experience and advanced conflict-resolution abilities.
  • Hourly Shift Manager with over 10 years of experience in customer service environments.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.
  • Hourly Shift Manager in a grocery store with 6 years of cash handling and customer service experience.
  • Experienced meat and deli department associate with over 10 years of experience.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.
  • Hourly Shift Manager is a resourceful Hourly Shift Manager who excels at creating memorable dining experiences.

Accomplishments

  • Consistently held the position of best performing store in the region.
  • Reduced staff-related incidents by 65% by consistently monitoring safety compliance and retraining where necessary.
  • Established a customer service resolution protocol that reduced escalations to upper management by 27%, improving response time and customer satisfaction.
  • Oversaw daily operations for a team of 8 employees, improving shift efficiency and product throughput by 81%.
  • Recognized as Shift Lead of the Quarter in 8 months for exceptional leadership during a time of operational transition.
  • Utilized detailed sales KPIs to forecast supply and demand requirements, cutting waste by 37% and improving cost control.
  • Achieved a reduction in cash variances and incidents of theft by 84% through enhanced employee training on cash handling and monitoring protocols.
  • Collaborated in weekly management meetings to review KPIs, which led to operational improvements and a 17% increase in sales.
  • Implemented an on-the-job training program focused on customer service, resulting in a 71% increase in positive customer feedback.
  • Oversaw store renovation and expansion project, which increased revenue by 12%.

Affiliations

  • Completed Leadership Training Program, ServiceNow (Completed: 2023)
  • Member, Hospitality Financial and Technology Professionals (HFTP) (Joined: 2022)
  • Ethics & Compliance Committee Volunteer, Beacon Labs (2016)
  • Attendee, OSHA 10-Hour Safety Training (2020)
  • Member, Warehouse Education and Research Council (WERC) (Joined: 2015)
  • Member, International Franchise Association (IFA) (2018)
  • Attendee, Annual Raleigh Food and Beverage Conference (2022)
  • Member, International Association for Food Protection (IAFP) (Joined: 2021)
  • Member, American Management Association (AMA) (Joined: 2020)
  • Committee Member, Workplace Safety Team, Columbus (2022)

Certifications

  • SafeServ certification: Food Handling
  • OSHA: HACCP
  • Leadership Excellence in the Restaurant Industry (LERI) program by Harbor & Co.
  • Digital Badge in Shift Management by Ironclad Systems
  • Performance Leadership in Operations and Management by Meridian
  • Certified Protection Officer (CPO)
  • Certified Operations and Leadership (COL) in the Hospitality Industry
  • Certified Food Safety Manager (CFSM)
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Forklift Safety and Operation Certification

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