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Skills

  • Business operations
  • Leadership in cross-regional programs
  • Staff management
  • Customer satisfaction improvement practices
  • Agile project management methodologies
  • Portfolio Management
  • Relationship development
  • Negotiation
  • Business analysis
  • Budgeting and financial forecasting

Work Experiences

  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Increased employee morale and decreased turnover by 10%.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved 12% ROI.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Taught Project Portfolio Managers and Project Portfolio Managers effective customer service techniques, resulting in a 8% increase in client satisfaction.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 17%.
  • Achieved results in 2022.

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • To take on a new role in a program setting, I'm ready to offer exceptional leadership and planning abilities.
  • Team leadership, stakeholder engagement, and risk assessment are all well-trained.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Proactive Project Portfolio Manager uses determination and attention to detail to produce high-quality stakeholder engagement work.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Achieved cost savings of $11 by applying process improvements in budget management and resource reallocation across project portfolios.
  • Optimized the portfolio risk management system using process, resulting in $14 of cost savings by mitigating high-risk project overrun.
  • Developed a comprehensive project prioritization matrix that resulted in enhanced resource allocation and a 33% increase in productivity.
  • Reduced portfolio project failure rates by 61% through the introduction of enhanced risk management processes using metric.
  • Championed ServiceNow integration for real-time resource tracking in portfolio reviews, improving resource allocation efficiency by 50%.
  • Reduced resource bottlenecks by 25% through the strategic implementation of lean portfolio management principles across a 13-project initiative.
  • Secured cross-departmental support for a strategic project reprioritization, improving portfolio performance by 48% and reducing operational inefficiencies.
  • Introduced real-time portfolio health metrics via HubSpot, enhancing executive decision-making by providing daily visibility into 10 active projects.
  • Coordinated multicultural teams across 4 global regions, improving cross-functional collaboration and successfully delivering 24% of projects on time.
  • Pioneered the rollout of program, resulting in visibility of 34% more workstreams and increased time-efficiency.

Affiliations

  • Lions Club
  • Financial Planning & Analysis Certification through AFP – Specialized in aligning project budgets with long-term financial objectives.
  • Certified Strategic Portfolio Manager (CSPM) from the Global Association for Quality Management (GAQM), earned in 2021.
  • American Marketing Association
  • Jaycees
  • Scaled Agile Framework (SAFe) Program Consultant Certification – Achieved in 2024, leading the adoption of scaled Agile practices across portfolio teams.
  • Association for Project Management (APM) – Active member, participating in portfolio management workshops.
  • The Association for the Advancement of Cost Engineering (AACE International) – Regular attendee of project cost management seminars.
  • Risk Management Society (RIMS) – Involved in cross-industry collaborations to enhance enterprise risk management in portfolios.
  • PMI Disciplined Agile Senior Scrum Master (DASSM) – Certified in 2017, applying advanced agile techniques for complex projects.

Certifications

  • Cloud Portfolio Management Fundamentals Certification - 2018 | Summit Group
  • Microsoft Project Practitioner Certification - 2024 | Harbor & Co.
  • Certified Chartered Portfolio Manager (ChPM) - Vantage | 2021
  • Cisco Certified Network Associate (CCNA)
  • Enterprise Portfolio Management Certification - Harbor & Co. | 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • PRINCE2 Certification (Foundation & Practitioner) - Denver | 2015
  • Certified IT Portfolio Management Consultant - Beacon Labs | 2020
  • Salesforce
  • Certified Portfolio Management Professional (PfMP) - Lakeside Partners | 2016

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