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Skills

  • Customer service
  • Attention to detail
  • Dispute resolution
  • Workflow Optimization
  • Interagency collaboration
  • System equipment
  • Relationship development
  • Budgets
  • Data entry accuracy
  • Problem-solving

Work Experiences

  • Collaborated with procedure.
  • Assisted in processing over 10 vehicle titles per the past year, ensuring compliance with state regulations and reducing delays by 74%.
  • Achieved results within 18 months.
  • Audited 6 title records annually to maintain compliance with DMV regulations, reducing compliance issues by 59%.
  • Communicated updates on DMV policy changes.
  • Cut down processing time by 58%.
  • Oversaw the delivery of standard project by category team, which resulted in process.
  • Collaborated with the finance department.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Developed instructional guides for new employees.

Summaries

  • Strengths in team leadership and vendor management backed up by Miscellaneous training.
  • Fantastic at data entry and analysis using Salesforce.
  • Customer-oriented DMV Title Clerk with a strong reputation for handling vehicle title cases with precision, providing clear and concise communication to resolve client concerns.
  • Cleared titles for customers.
  • Completed over 8 audits annually.
  • Achieved effective lien resolution.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Adept at resolving discrepancies.
  • Adept at interagency collaboration.

Accomplishments

  • Investigated and resolved discrepancies in lienholder forms for 11 customers, ensuring legal compliance and preventing financial liabilities for the dealership.
  • Improved title transfer processing times by 42% by implementing an automated notification system for lienholders.
  • Reduced outstanding title backlog by 61% within two years by introducing a proactive follow-up system.
  • Led a project to digitize 17% of previously paper-based title records, improving accessibility and reducing manual errors.
  • Negotiated solutions for 11 cross-state title discrepancies, reducing delays and increasing customer retention.
  • Created an automated follow-up system that decreased customer inquiries about delayed title transfers by 73%.
  • Utilized strong multitasking skills to consistently process an average of 3 titles per day under tight deadlines.
  • Successfully resolved 27% of title-related disputes by acting as the intermediary between customers, lienholders, and state authorities.
  • Filed electronic title transfers for 3 customers, reducing processing time by 28% and increasing accuracy by 51%.
  • Processed complex title documents for leased vehicles, achieving a 26% reduction in end-of-lease transfers errors.

Affiliations

  • Leadership in Automotive Regulatory Compliance Atlanta
  • Authorized DMV Services Provider 2021 Certification
  • Society of Women Engineers
  • Women in Automotive (WIA) – Member
  • Project Management Institute
  • Rotary International
  • National Association of Social Workers
  • Auto Dealers Title Clerk Association
  • Certified Title Examiner – framework
  • Jaycees

Certifications

  • Certified Public Accountant
  • Customer Service Excellence Certification for Automotive Titles through standard
  • Professional Customer Service in the Automotive Industry Certification by Cedar Works
  • Certificate in Motor Vehicle Title Clerk Training from North Carolina
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Deal Processing Accreditation from Automotive Standards Association
  • Specialist Certificate in Cross-State DMV Regulations by category
  • Project Management Professional (PMP)
  • Notary Public Certification (with Car Title Specialization)

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