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Skills

  • Project management
  • Product testing
  • Problem resolution
  • Staff development
  • Pricing tool development
  • Process implementation
  • SalesForce
  • Framework equipment
  • Budgets
  • Interpersonal and written communication

Work Experiences

  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Microsoft Excel to 18 months customer locations.
  • Established
  • Measured yardage and looked for stray golf balls.
  • Responded quickly to customer concerns and resolved process issues using stakeholder engagement and team leadership.
  • Managed
  • Answered 9 calls per the past year to help customers with their questions and concerns.
  • Won
  • Quickly identified problems and alerted Client Relations Manager to any potential project delays.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Deadline-driven
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Client Relations Manager with 15 years of successful vendor management and risk assessment experience.
  • Pragmatic
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Highly effective in risk assessment, evaluating personnel performance, and putting in place top-notch strategies.
  • Articulate

Accomplishments

  • Implemented success plans during onboarding, achieving a 17% decrease in time-to-value for new clients.
  • Directed client communications and feedback initiatives, fostering long-term strategic relationships and growing client satisfaction by 63%.
  • Supervised a team of 8 Client Support Specialists, ensuring that client issues were resolved within service level agreements, reducing churn by 72%.
  • Achieved 51% increase in customer lifetime value through cross-functional collaboration with sales, marketing, and product departments.
  • Established a client-facing knowledge base, resulting in a 27% decrease in support tickets and a marked improvement in customer satisfaction scores.
  • Developed and managed a client success strategy that reduced churn by 45% within several months.
  • Built strong client relationships by conducting monthly business reviews, resulting in a 79% increase in upsell opportunities.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 7% over the past year.
  • Executed client training programs that led to an increase in product adoption by 45% and significantly reduced support inquiries.

Affiliations

  • International Association of Administrative Professionals
  • Toastmasters
  • American Society of Safety Professionals
  • International Customer Management Institute (ICMI)
  • Certified Customer Experience Professional (CCXP) credential by CXPA
  • Business Relationship Management Institute (BRMI)
  • Freemason
  • Customer Relationship Excellence Awards Member Group
  • International Council of Nurses
  • National Association of Social Workers

Certifications

  • Emotional Intelligence (EQ) Certification Program
  • Advanced Solutions Architect Certification – AWS
  • Account-Based Marketing Certification by Asana
  • Certified Professional in Sales Management (CPSM)
  • Lean Six Sigma Practitioner
  • ISO 9001 Quality Management Certification
  • Six Sigma Green Belt Certification
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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