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Skills

  • Ethical decision-making in social work
  • Proficient in ServiceNow
  • Coordination of social service programs
  • Regulatory compliance
  • Problem resolution
  • Bilingual communication (Japanese)
  • Project organization
  • Cross-functional collaboration
  • Team management
  • Governmental agency collaboration

Work Experiences

  • Developed positive, trusting relationships with clients and community providers to promote effective resource coordination.
  • Provided crisis intervention, guidance, and supportive counseling to over 7 clients in the 18 months.
  • Created individualized service plans for 14 clients using evidence-based practices like motivational interviewing.
  • Visited over 17 homes and agencies to provide support and case management services to clients, including category services during the 6 months.
  • Helped clients get access to services and benefits by providing education and information about community resources, and I was able to help 14 clients get the help they needed.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Benefited 3 low-income families.
  • Addressed mental health issues.
  • Achieved a 80% decrease in repeat clients.
  • Achieved placements within several months.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Fluency in both Portuguese and French.
  • Community service programs that are coordinated to meet the needs of category.
  • Collaborated with legal aid and medical providers.
  • Accelerated client support by 45%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Client-focused professional recognized for securing donor partnerships and resource support valued at $15, ensuring ongoing service delivery despite fiscal challenges.
  • Achieved a 46% improvement in service delivery efficiency.
  • Social Services Coordinator with 2 years of successful project management and budget management experience.
  • Collaborative coordinator leveraging partnerships with local and governmental agencies to deliver holistic support for clients facing systemic barriers.

Accomplishments

  • Piloted a program aimed at reducing food insecurity in framework, delivering groceries and meals to 2 families weekly, yielding 36% improved nutrition outcomes.
  • Documented and resolved system which led to method.
  • Organized annual health and resource fairs, attracting 5 participants and connecting them with vital social services such as mental health care and financial literacy support.
  • Collaborated with team of 14 in the development of initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked directly with the metric Coalition to expand community engagement and provide pro-bono services, resulting in 6 more families receiving aid.
  • Conducted comprehensive needs assessments for 15 clients, designing individualized service plans that resulted in a 52% improvement in mental health outcomes.
  • Utilized data-driven approaches to service delivery, analyzing client feedback to reduce wait times by 15% and increase overall satisfaction by 58%.
  • Led advocacy efforts to adjust local policies, empowering marginalized communities and leading to a 75% increase in service accessibility in Denver.
  • Provided crisis intervention and resource referrals, maintaining a documented success rate of 27% client recovery within one year.

Affiliations

  • Trainer and Speaker for system Social Worker Continuing Education Program in Columbus
  • Founding Member, Portland Mental Health Services Club
  • Member, American Counseling Association (ACA)
  • Involvement with North American Association of Christians in Social Work (NACSW)
  • Member, International Federation of Social Workers (IFSW)
  • Rotary International
  • Active Participant, United Way's Community Emergency Response initiative
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Toastmasters

Certifications

  • Suicide Prevention Training Certification
  • Certified Social Work Case Manager (C-SWCM)
  • Certified Public Accountant
  • National Incident Management System (NIMS) Certification
  • CompTIA Security+
  • Certificate in Mental Health First Aid
  • CompTIA Network+
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certification in Homelessness Prevention and Intervention

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