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Skills

  • Cost reduction and budget optimization
  • Communications
  • Project organization
  • Agile framework
  • Budget administration
  • Technical documentation
  • Problem resolution
  • MS Office
  • Customer Relationship Management (CRM) Enhancements
  • Financial report automation

Work Experiences

  • Successfully integrated warehouse management system software applications so that tasks could be managed from a central location.
  • Contributed to full lifecycle project management.
  • Cut overall project time by 17%.
  • Created automated reports.
  • Collaborated with a multi-location team.
  • Analyzed company-wide data patterns across multiple systems, identifying cost-saving opportunities that resulted in $15 annual savings.
  • Automated repetitive daily reporting tasks for the sales team, allowing them to focus on high-value activities and yielding 67% productivity increases.
  • Achieved 74% reduction in discrepancies.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Achieved a 65% decrease in downtime incidents.

Summaries

  • Boosted accessibility for critical applications and services.
  • IT Manager with extensive experience in infrastructure technology, security planning, and day-to-day operations management.
  • Advanced user training specialist with proven ability to train large teams, driving adoption and increasing overall productivity by 48% post-implementation.
  • Cut infrastructure costs by $3 annually.
  • Achieved faster incident response times.
  • Achieved 37% cost reduction in infrastructure spend.
  • Intelligent Information Technology Manager with 2 years of IT management experience, including infrastructure, application support, and security services oversight.
  • Clear understanding of vendor management and cross-functional collaboration as well as stakeholder engagement training.
  • A hands-on MIS Specialist with success in reducing error rates within inventory management systems by 35%, greatly improving product retrieval efficiency.
  • Experienced in disaster recovery planning, roadmapping, and team development.

Accomplishments

  • Implemented company-wide security patch management procedures, achieving 55% reduction in vulnerabilities across critical systems.
  • Initiated a pilot program that leveraged data from multiple business systems to identify key operational bottlenecks, resulting in savings of $11 annually.
  • Monitored key KPI metrics for business-critical systems, identifying and resolving process before impacting end users, maintaining 45% uptime for the year.
  • Managed deployment of business intelligence tools that streamlined reporting processes across 17 departments, reducing time spent on manual reports by 52%.
  • Collaborated with team of 18 in the development of standard.
  • Improved timely IT support for high-priority projects by clearing 35% of backlogged tickets within the first 4 weeks of assuming helpdesk management.
  • Provided data analysis for performance improvements on the company CRM, resulting in a revenue increase of $18 through enhanced sales strategies.
  • Led the migration of 16 global offices to a new remote-access VPN system, improving secure access and reducing downtime across regions by 43%.
  • Managed cloud migration for 7 teams, ensuring no downtime throughout the process and improving remote office accessibility by 76%.
  • Coordinated the design and implementation of predictive analytics software, helping the marketing team increase ROI by 38% through precise customer targeting.

Affiliations

  • Professional contributor at Big Data Atlanta Meetup, focusing on MIS applications
  • Association for Supply Chain Management (APICS)
  • Expert contributor to the Tableau User Group (TUG), contributing to enhanced visualization reports
  • Certified member of Information Systems Audit and Control Association (ISACA)
  • Volunteer instructor at Code.org teaching data structures relevant to MIS professionals
  • Active member of the Cybersecurity Tech Accord Steering Group for MIS Support Systems
  • Certified participant in the ITIL Foundation Certification course through Ironclad Systems, 2023
  • Association of Information Technology Professionals
  • Toastmasters
  • Association for Computing Machinery

Certifications

  • CompTIA Security+
  • Certified Database Administrator (CDBA)
  • Microsoft Certified Professional (MCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified ScrumMaster (CSM)
  • Certified Public Accountant
  • Agile Certified Practitioner (PMI-ACP)
  • Certified Ethical Hacker (CEH)

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