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Skills

  • Project organization
  • MS Office
  • Process improvement
  • Infrastructure development
  • Continuous Improvement Initiatives
  • Data Migration and Validation
  • Organization
  • Budget administration
  • Requirements analysis
  • Cost reduction and budget optimization

Work Experiences

  • Collaborated with a multi-location team.
  • Achieved 74% reduction in discrepancies.
  • Decreased manual handling time by 44%.
  • Cut overall project time by 17%.
  • Created best practices documents.
  • Contributed to full lifecycle project management of Salesforce implementation, managing teams to meet a delivery deadline 10 months ahead of schedule.
  • Conducted needs analyses.
  • Conducted training on new system functionalities.
  • Boosted system reliability by 79%.
  • Conducted needs analyses and developed RFPs for new MIS tools, resulting in a 29% revenue boost through improved resource allocation.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Capable of reducing costs by $4 annually through effective deployment of cloud-based solutions and efficient MIS infrastructure management strategies.
  • Automated daily operational reports.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Detailed in the development of innovative business solutions, the application of various methodologies, and the delivery of software engineering solutions for leading organizations.
  • Intelligent Information Technology Manager with 2 years of IT management experience, including infrastructure, application support, and security services oversight.
  • Balanced user requirements and technical constraints.
  • The ability to translate technical requirements into business solutions has been demonstrated.
  • Strengths in team leadership and vendor management backed up by Miscellaneous training.

Accomplishments

  • Designed and developed a highly intuitive user interface for the company's internal inventory system, receiving positive feedback from 38% of users for ease of use.
  • Developed helpdesk ticket prioritization workflows that increased response times for all critical issues by 57%, while improving team performance monitoring.
  • Monitored key KPI metrics for business-critical systems, identifying and resolving process before impacting end users, maintaining 45% uptime for the year.
  • Successfully managed a major cross-department IT project using procedure, meeting all deadlines and reducing the project scope by 74%.
  • Initiated a pilot program that leveraged data from multiple business systems to identify key operational bottlenecks, resulting in savings of $11 annually.
  • Collaborated with team of 18 in the development of standard.
  • Improved timely IT support for high-priority projects by clearing 35% of backlogged tickets within the first 4 weeks of assuming helpdesk management.
  • Developed a training framework for the upgraded MIS system, cutting onboarding time for new users by 8 hours and improving immediate competency rates by 31%.
  • Documented and resolved standard which led to framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Contributor to local Society of Human Resource Management (SHRM) IT database team
  • Completed certification in Certified Information Security Manager (CISM) through ISACA, 2022
  • Active participant, Business Intelligence and Data Warehousing SIG (Special Interest Group), 2015
  • Expert contributor to the Tableau User Group (TUG), contributing to enhanced visualization reports
  • Member of the International Institute of Business Analysis (IIBA) with a focus on MIS solutions architecture
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Rotary International
  • Elected as a co-chair of the National Association of System Administrators (NASA)

Certifications

  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Database Administrator (CDBA)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Project Management Professional (PMP)
  • Microsoft Certified: Azure Fundamentals
  • SHRM Certified Professional (SHRM-CP)
  • Agile Certified Practitioner (PMI-ACP)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified

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