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Skills

  • Creating a welcoming environment
  • Handling confidential or VIP guest requests
  • Sales expertise
  • End-to-end service management
  • Customer complaint resolution
  • Customizing guest experiences
  • Order accuracy
  • Menu memorization
  • Bill computation
  • Guest seating arrangements

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Immediately distributed orders after adding food, dishes, beverages, and utensils to trays and using Power BI to confirm deliveries to the correct rooms.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Created multi-threaded admin web applications based on program.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.

Summaries

  • Willing to learn new skills and take on new challenges while assisting in the assembly, presentation, and execution of catering events.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Within Miscellaneous, senior In-Room Dining Server and outstanding performer in cross-functional collaboration and process improvement.
  • In-Room Dining Server is a multi-talented In-Room Dining Server who is consistently rewarded for planning and operational improvements.
  • Efficient In-Room Dining Server with over 2 years of experience in category and metric service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • In-Room Dining Server is a versatile In-Room Dining Server who is well-versed in metric operations and standards.
  • Committed team player with the ability to work on a flexible schedule.
  • In-Room Dining Server is enthusiastic about applying 15 years of experience and dedication to a new challenging role.
  • Ready to contribute outstanding communication, collaboration, and problem-solving abilities to a rapidly expanding team.
  • In-Room Dining Server with 6 years of successful team leadership and budget management experience.

Accomplishments

  • Instrumental in revising room service delivery schedules to improve order accuracy, resulting in 61% fewer errors.
  • Led initiative to introduce contactless room service delivery, adhering to health and safety protocols during 2017's pandemic response.
  • Worked closely with the hotel events department to execute seamless in-room dining for 2 special events, earning a Raleigh distinction.
  • Enhanced the in-room dining training manual with step-by-step guides and visuals, contributing to a 39% improvement in new hire onboarding.
  • Introduced new inventory control procedures for room service cart supplies, cutting waste by 42%.
  • Increased sales 6% over the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recognized as Employee of the Month in 2024 for delivering consistently exceptional in-room dining experiences.
  • Completed all deliveries within a 2-minute window during peak service hours, reducing guest wait times significantly.
  • Documented and resolved category which led to standard.

Affiliations

  • Project Management Institute
  • Institute of Hospitality (IOH)
  • American Marketing Association
  • Food Safety and Quality Assurance Professionals (FSQA)
  • Hospitality Leadership Development Program
  • Meeting Professionals International (MPI)
  • Food Service Professionals Association (FSPA)
  • Society of Human Resource Management
  • Hospitality Financial and Technology Professionals (HFTP)
  • Society for Hospitality and Foodservice Management (SHFM)

Certifications

  • Room Service Operations Excellence Certificate - Summit Group
  • Certified Public Accountant
  • Certified Restaurant Server (CRS) - Vantage
  • Food Protection Manager Certification - Cedar Works
  • Restaurant Operations Management Certificate - Lakeside Partners
  • Hospitality and Tourism Management Certificate - Northwind
  • Salesforce
  • Customer Service Excellence Certification Brightline
  • CPR and First Aid Certification - Lakeside Partners
  • TIPS Alcohol Certification - Northwind

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