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Skills

  • Effective communication with kitchen staff
  • To-go order preparation
  • Inventory control for room service supplies
  • Knowledge of dietary restrictions and preferences
  • Hospitality best practices
  • Tableside service
  • Food station setup
  • Hospitality service expertise
  • End-to-end service management
  • Point of sale knowledge

Work Experiences

  • Evaluated a 16 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Arranged food, utensils, and condiments on trays so that meals could be served with all of the necessary ingredients.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.

Summaries

  • In-Room Dining Server is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • In-depth knowledge of all customer-facing areas.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Resolving conflicts and facilitating communication between customers, kitchen staff, and management are among her strengths.
  • In-Room Dining Server is enthusiastic about applying 15 years of experience and dedication to a new challenging role.
  • Commended for multitasking and providing excellent service to 6 customers on a daily basis.
  • Capable of effectively managing time in order to meet all shift requirements.
  • In-Room Dining Server is a communicative In-Room Dining Server who is committed to providing exceptional service and unforgettable guest experiences.
  • At standard restaurant, creative floor leader with 4 years of experience serving 16 dinner guests.
  • Devoted In-Room Dining Server with 5 years of experience in metric setting providing quality service.

Accomplishments

  • Received Employee of the Year from upper management for upholding the hotel’s reputation for luxury service during peak volume periods.
  • Streamlined end-to-end in-room dining processes, resulting in 46% faster service across all Portland hotel rooms.
  • Supervised night shifts and ensured timely delivery for 9 room service requests per shift, maintaining positive guest feedback scores.
  • Facilitated upselling of Workday during peak season, driving a 18% increase in dessert orders compared to 2017.
  • Collaborated with team of 14 in the development of procedure.
  • Collaborated with the kitchen team to ensure dietary restrictions and food allergies were addressed successfully for 14+ room service guests.
  • Effectively handled special requests such as personalized anniversary setups, resulting in five-star guest reviews and repeat bookings.
  • Incorporated guest feedback into service improvements, raising NPS (Net Promoter Score) by 40% in the past year.
  • Achieved 34% upsell success by offering premium beverage pairings and dessert options during in-room dining service.
  • Documented and updated room service procedures, improving service accuracy rates by 48% over several months.

Affiliations

  • National Society of Minorities in Hospitality (NSMH)
  • Food Service Professionals Association (FSPA)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • American Hotel & Lodging Association (AHLA)
  • American Medical Informatics Association
  • International Food Service Executives Association (IFSEA)
  • Global Food Security and Nutrition Network
  • Local Chapter of Hospitality and Tourism Alliance (Seattle)
  • Food Allergy Research & Education (FARE) - Member for Dietary Best Practices

Certifications

  • National Restaurant Association ServSafe® Certification
  • Google Certified Professional Cloud Architect
  • Advanced Wine & Spirits Course - Lakeside Partners
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Dining Room Service Excellence - Northwind
  • CompTIA Network+
  • Food Protection Manager Certification - Cedar Works
  • Food and Beverage Cost Control Certificate – Summit Group
  • Certified Hospitality Supervisor (CHS), Beacon Labs

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