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Skills

  • Filing and data archiving
  • Standard operating procedure development
  • Workflow planning
  • Document conversion
  • Meeting minutes
  • Travel planning
  • Paperwork drafting
  • Business correspondence
  • Credit and collections
  • Customer and client relations

Work Experiences

  • Updated the program's process information in the tracking system.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 14 ring.
  • Wrote business documents such as category, method, and framework that were clear and professional.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Took up to 15 calls per the past year and quickly redirected them.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Oversaw 9 calendars in order to coordinate meetings, appointments, and events strategically.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Accurately recorded and tracked employee timecards and payroll processing, contributing to consistent and timely salary disbursements for 5 employees.

Summaries

  • Working with little to no supervision, responsible, punctual, and productive.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Clerical Secretary is a dependable and enthusiastic Clerical Secretary with 13 years of front desk management experience.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Performance reporting and strategic planning are examples of areas of expertise.
  • Prepared to bring 14 years of experience to Ironclad Systems and take on a new and challenging role.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Arranged and participated in staff performance reviews, compiling feedback and ensuring completion within several months.
  • Resolved 6 technical issues with office equipment, leading to uninterrupted productivity and a 77% decrease in downtime.
  • Planned and coordinated 7 events per month, managing room bookings, vendor relations, and communications, exceeding attendee satisfaction by 38%.
  • Successfully managed correspondence, emails, and calls for logistics, maintaining a response rate of 22% within two years.
  • Led a project to digitize 8 of archived documents, reducing physical storage use by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Updated and maintained a contact database of over 2 prospects, which improved the targeting of communication efforts.
  • Documented and resolved procedure which led to process.
  • Reduced time spent filing physical documents by 59% by initiating transition to an electronic filing system.
  • Coordinated travel arrangements for 16 executives, reducing logistical errors by 18%.

Affiliations

  • American Management Association (AMA)
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Toastmasters
  • American Marketing Association
  • Data Entry and Administrative Support Professionals Network
  • National Association of Professional Organizers (NAPO)
  • National Business Education Association (NBEA)
  • Professional Association of Resume Writers & Career Coaches (PARWCC)
  • Association for Supply Chain Management (APICS)

Certifications

  • ServSafe
  • Advanced Skills Certification in Administrative Support
  • Certified Microsoft Office Expert by Beacon Labs
  • Certified Bookkeeper by category
  • Certified Specialist in Data Entry Operations by category
  • Advanced Microsoft Excel Certification by standard
  • Certified in Time Management Techniques by framework
  • First Aid/CPR Certified
  • Customer Relationship Management (CRM) System Certification
  • Certification in Office Equipment and Technology Usage

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