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Skills

  • Key stakeholder relationship building
  • Route dispatch
  • Warehousing functions
  • Receiving support
  • Complaint resolution
  • Advanced communication skills
  • Account management
  • International sales support
  • Money handling abilities
  • Service standard compliance

Work Experiences

  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Handled over 17 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Ensure that customers and internal departments are properly communicated with.
  • In the top 3% of employees for successful improved.
  • Assisted and cross-trained other customer service managers.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Double-checked order data on a the past year basis to ensure that transactions and shipping dates were correct.
  • Averaged 17 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • With extensive experience in the metric industry, I am a knowledgeable and dedicated customer service professional.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Great phone skills and program talents have a proven track record of increasing productivity and customer satisfaction.
  • Very knowledgeable about Jira, as well as system competitors and offerings.
  • Costs were consistently reduced while profits were increased.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to program regulations and system department guidelines.

Accomplishments

  • Developed client segmentation strategies using advanced CRM analytics, contributing to a 40% increase in personalized communication within one year.
  • Collaborated cross-functionally with sales, operations, and marketing to ensure seamless client onboarding, reducing churn by 47%.
  • Played a key role in a Power BI sales initiative, contributing to a 44% increase in cross-selling efforts for high-value clients.
  • Achieved OSHA to improve customer management skills, driving higher levels of client satisfaction and trust in 2018.
  • Supported the integration of 7 new client accounts by collaborating with cross-functional teams to deliver a seamless onboarding experience.
  • Led the development of support documentation and resources, enhancing the client experience and reducing onboarding time by 19% minutes.
  • Monitored and optimized customer service workflows, reducing time-to-resolution by 48% while maintaining a high satisfaction score.
  • Collaborated closely with product and technical teams to align service offerings with client needs, resulting in a 56% increase in contract renewals.
  • Collaborated with team of 12 in the development of standard.
  • Handled high-volume client escalations with 80% accuracy, resolving issues to customer satisfaction within 18 months.

Affiliations

  • Rotary International
  • Lions Club
  • Customer Relationship Management Association (CRMA)
  • Association for Computing Machinery
  • Sales and Marketing Executives International (SMEI)
  • Association for Talent Development (ATD) – Client-Centric Training
  • Society of Human Resource Management (SHRM) - Client Relations Focus
  • Certified Customer Success Manager (CCSM) Program
  • Society of Human Resource Management
  • Jaycees

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Sales Person (CPSP) by National Association of Sales Professionals
  • Certified Customer Success Manager (CCSM) – method
  • Interpersonal Communication Skills for Business Professionals by Meridian
  • Certified Professional Facilitator (CPF) by the International Association of Facilitators (IAF)
  • HubSpot CRM Certification
  • Certified Professional in Business Relationship Management (CPBRM) by BRM Institute
  • Salesforce
  • Zendesk Support Administrator Certification

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