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Skills

  • Communications
  • Community outreach and partnerships
  • Relationship development
  • Direct Mail Campaign Strategy
  • Process improvement
  • Metrics tracking and donor analysis
  • Donor retention improvement
  • Customer service
  • Donor engagement optimization
  • Fundraising Campaign Strategy

Work Experiences

  • Advised executive leadership on donor insights, successfully influencing a shift in strategy that increased annual revenue by 9.
  • Analyzed donor behavior trends.
  • Boosted donor conversion rates by 73%.
  • Achieved 8% growth in donor engagement.
  • Used Power BI to compile data gathered from various sources.
  • Answered 6 phone calls per one year to assist customers.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Assisted in the creation of program procedures.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.

Summaries

  • Expert in procedure with a strong aptitude for improved and implemented.
  • Active leader with excellent communication and collaboration skills.
  • Achieved a 55% boost in corporate sponsorships.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Proficient in promoting program by leveraging performance reporting and risk assessment knowledge.
  • Motivating leader who has built and managed category teams in the past.
  • Microsoft Excel and Tableau experts with exceptional interpersonal skills.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Achieved 15% higher performance than previous efforts.

Accomplishments

  • Developed a major donor cultivation strategy that exceeded annual fundraising targets by 5.
  • Monitored donor activity using ServiceNow and identified opportunities to re-engage lapsed donors, contributing to a 62% revival rate.
  • Partnered with community stakeholders to increase awareness of our capital campaign, resulting in 56% growth in localized donations in just two years.
  • Trained and mentored 14 new hires on donor management best practices, increasing the department's overall productivity by 42%.
  • Orchestrated 3 successful fundraising galas, exceeding donation goals by 30% and engaging 17 of new major donors.
  • Created a targeted donor engagement program that yielded a 16% boost in contributions over a 4-month period.
  • Created monthly impact newsletters for donors, which led to a 41% increase in ongoing pledges and renewals.
  • Introduced a donor matching initiative which increased total campaign donations by 15% in two years.
  • Designed a multi-channel communication plan (email, phone, mail) that improved donor engagement by 57%, reaching an all-time high of 13 repeat donors.
  • Conducted a feasibility study to launch a donor-advised fund, which resulted in 43% additional contributions to organizational programs.

Affiliations

  • Attendee, Donor Relations Academy Conference 2021 - Learned cutting-edge practices on donor retention and appreciation.
  • Participant, Nonprofit Learning Lab Webinars - Gained insight on donor recognition programs and community outreach methodologies.
  • Member, Nonprofit Technology Network (NTEN) - Engaged in cutting-edge discussions surrounding donor database management and digital giving trends.
  • Member, International Society for Third-Sector Research (ISTR) - Attended events to advance knowledge in nonprofit donor management.
  • Member, International Development Sector Nonprofit Organization - Established donor recognition strategies related to global development projects.
  • Certified Fund Raising Executive (CFRE) - Obtained certification to optimize donor relations and increase organizational contributions.
  • Member, Association of Fundraising Professionals (AFP) - Implemented donor engagement strategies in accordance with their best practices.
  • Attendee, Blackbaud’s Nonprofit Leadership Summit 2024 - Gained valuable insights towards improving donor CRM systems.
  • Member, DonorSearch Elite Program - Participated in top-tier seminars on donor prospecting and wealth screening for nonprofits.
  • Member, Council for Advancement and Support of Education (CASE) - Integrated strategies to bolster alumni engagement and philanthropy.

Certifications

  • CompTIA A+ Technician
  • Corporate Fundraising Strategies Certification - category
  • CompTIA Network+
  • Diploma of Fundraising Leadership - procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Strategic Volunteer Management - Meridian
  • American Academy of Financial Management (AAFM)
  • Membership & Donor Services Credential - metric
  • Grant Writing Certificate Program (Cedar Works)
  • Microsoft Certified Systems Engineer (MCSE)

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