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Skills

  • High-risk account management
  • Problem resolution
  • Junior Analyst Training and Development
  • Customer service
  • Regulatory compliance
  • Project organization
  • Data remediation
  • Business operations
  • Investigation leadership
  • Case prioritization

Work Experiences

  • Achieved 48% reduction in customer churn by implementing customer-friendly AML remediation solutions and proactive communication strategies
  • Closed identified gaps within several months.
  • Was in charge of updating and integrating major changes into institutional operations.
  • Conducted remediation efforts.
  • Compliance training for team members and bank employees was developed and delivered by me.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Achieved a 24% reduction in compliance violations.
  • Coordinated across 18 teams.
  • Designed a KPI dashboard for tracking AML remediation progress.
  • Developed and implemented effective procedures for conducting system investigations, as well as monitoring processes to ensure that teams remained consistent in all areas.

Summaries

  • Achieved a 71% reduction in customer churn.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Audit processes and procedures are well-understood.
  • Boosted compliance.
  • Accomplished project leader.
  • Achieved 67% compliance accuracy.
  • Successfully analyzing large datasets in order to make accurate assessments of structures and practices.
  • Achieved a 85% increase in team effectiveness post-training.
  • Active participant in cross-departmental initiatives.
  • Within Miscellaneous, senior AML Remediation Project Lead and outstanding performer in vendor management and workflow optimization.

Accomplishments

  • Led quality assurance efforts on SAR typologies, ensuring all findings met internal standards and compliance with process guidelines.
  • Chaired a cross-functional task force that implemented AML controls globally, boosting overall regulatory adherence by 72% in the West Coast.
  • Designed and delivered a department-wide training on AML policies, leading to a 50% improvement in compliance audit scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted cross-departmental workshops on AML remediation, fostering collaboration and reducing knowledge silos to enhance compliance outcomes.
  • Partnered with IT and compliance departments to implement automation tools that reduced repetitive tasks and minimized human errors in AML investigation workflows.
  • Led a team of 2 analysts in developing and implementing an AML remediation strategy that resulted in a 67% reduction of flagged transactions.
  • Worked in conjunction with logistics to eliminate a significant backlog of AML case reviews, enhancing both efficiency and compliance.
  • Developed customized training content on AML remediation techniques that improved team competency and increased compliance by 58% within 6 months.
  • Successfully managed an AML remediation project that met all key milestones ahead of schedule, leading to commendation from senior management.

Affiliations

  • International Bar Association (IBA) – Anti-Money Laundering Legislation Group
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • American Marketing Association
  • Certified Anti-Money Laundering Specialist (CAMS) Certification 2021
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners
  • Project Management Institute (PMI) - Risk Management Professional (PMI-RMP)
  • Certified AML and KYC Compliance Professional (CAKCP) - framework
  • Jaycees
  • National Association of Social Workers
  • AML and Financial Crime Professionals Association

Certifications

  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • ACAMS Advanced Financial Crimes Investigations (AFCI) Certification - 2015
  • Effective Internal Audit Management Training for AML Programs - 2016
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Elder Financial Exploitation Investigator Certification - 2024
  • Fraud Prevention and Monitoring Certified Professional - 2022
  • Project Management Professional (PMP)

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